Joseph Joseph in London is seeking an experienced Head of Consumer Care to shape a consumer-centric function that delivers exceptional end‑to‑end experiences across the customer journey.
This role goes beyond answering enquiries and focuses on anticipating consumer needs, reducing friction, and aligning with Marketing, Product, and Supply Chain to strengthen trust and loyalty. You will lead a multi-channel team, set KPIs, and drive continuous improvement through technology and process.
#J-18808-Ljbffr
Head of Consumer Experience employer: Joseph Joseph Ltd
At Joseph Joseph Ltd., we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Strategic Demand Planning Lead in our London office, you will benefit from a collaborative environment that encourages innovation and professional growth, alongside competitive remuneration and flexible working arrangements. Join us to make a meaningful impact while enjoying the unique advantages of working in one of the world's most vibrant cities.
