Ecommerce Trading Executive Ecommerce · London ·

At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major retailers and independent specialty stores worldwide as well as our rapidly growing ecommerce channel.

We are looking for a talented Ecommerce Trading Executive, reporting directly to the Ecommerce Trading Manager. You’ll support across our ever-growing online stores ensuring customers have the best experience possible when visiting the sites. You’ll work closely with the wider ecommerce team, gaining a strong understanding of the full customer journey and trading differences across our international markets. This is a fantastic opportunity to join a fast-paced, highly driven team as we continue to grow our direct-to-consumer channels.

What you will be doing:

• Ensure product information, stock quantities and pricing are accurate and kept in line with company updates, managing translations and localisations where relevant for different markets.
• Keep products within the catalogue looking as strong as possible onsite, considering user experience, SEO and visual elements such as imagery and video.
• Work closely with supply and demand planning teams to ensure stock is forecasted accurately per market, ensuring new products are built in time for stock landing and discontinued products are removed when no longer required.
• Use reporting to understand customer behaviour and sales performance per market using this to make informed decisions for onsite content and merchandising to ensure products are positioned well within categories, giving more visibility to bestsellers, new products and offers when relevant.
• Use data to inform upsells, cross-sells and product recommendations, making sure these are relevant and performing as well as they can to improve the number of items purchased per customer and average order value.
• Manage the set-up of promotions, offers and discount codes, ensuring pricing is set correctly, offers are visible and onsite content is scheduled accurately.
• Contribute to weekly and monthly reporting, looking at performance metrics and making suggestions for trade improvements.
• Understand events going on across different markets and keep up to date with competitor activity, sharing insights with the wider team and using these to make trading recommendations and improvements when relevant.

What we need from you:

• Degree level or equivalent.
• Experience using ecommerce platforms (Shopify preferable).
• A good understanding of ecommerce trading with proven experience of merchandising, onsite optimisation and reporting.
• Experience of translating or localising website content for different markets is a bonus but not essential.
• Microsoft Excel proficient (experience with lookups & pivot tables preferable).
• Detail orientated, deadline driven and able to multi-task.
• Good organisational skills with a methodical approach to tasks.

What you will get from us:

• Competitive salary and holiday allowance.
• Company performance related bonus.
• A pension contribution.
• An exclusive staff discount.
• Hybrid working – 3 days in the office, 2 from home with flex start/finish times.
• External private employee wellbeing support.
• Access to Perkbox.
• Carry-over holiday scheme.
• Medical appointment support.
• Volunteer days.
• Team recognition scheme.
• Season-ticket travel loan.
• Cycle to work scheme.
• Holiday trading (buy/sell) and extra holiday days for long service.