At a Glance
- Tasks: Analyse data and optimise supply chain performance for a leading houseware brand.
- Company: Join Joseph Joseph, a global leader in innovative houseware solutions.
- Benefits: Enjoy competitive salary, hybrid working, and wellness support.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in a fast-paced, data-driven environment.
- Qualifications: 2-4 years in supply chain or logistics; strong Excel skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Customer Supply Chain Analyst - UK role at Joseph Joseph Ltd.
At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
We are looking for a Customer Supply Chain Analyst to join the Customer Supply Chain team. The Customer Supply Chain Analyst plays a key role in supporting the day-to-day performance monitoring and optimisation of the regional supply chain. The role is responsible for analysing data, producing regular reports, monitoring 3PL performance, and supporting continuous improvement across inventory, warehousing, transport, and customer service delivery. This role works cross-functionally with internal teams and external partners to ensure supply chain activities are running efficiently, KPIs are met, and costs are well managed.
What you will be doing
- Reporting & Performance Analytics
- Produce and maintain key daily and weekly reports: Daily Sales Report, Order Progress Tracker, Control Tower Report, Availability and Allocation Report, Warehouse & Transport KPI Dashboards, Compliance & Chargeback Tracking
- Analyse customer fulfilment trends and provide insights to the Customer Supply Chain team and wider business.
- Track and support investigating chargebacks and service penalties, root cause identification and resolution.
- Provide visibility of upcoming product launches and key events to DCs.
- Inventory Management
- Monitor and reconcile stock levels across all DCs to ensure system alignment between 3PL and JJ.
- Perform weekly stock reconciliation across all locations.
- Review stock quality, identify anomalies, and ensure inventory is in the correct location/status.
- Oversee QA and “on hold” stock locations, ensuring timely resolution.
- Invoicing & Cost-to-Serve Analysis
- Review warehousing and transport invoices; identify variances and unexpected charges.
- Investigate and challenge discrepancies; coordinate resolution and alignment with 3PLs and Finance.
- Produce monthly Cost-to-Serve Reports by customer, channel (B2B, B2C, D2C).
- Support forecast modelling for warehousing and transport spend.
- Represent Customer Supply Chain
- Participate in Monthly KPI reviews and Customer operational reviews.
- Support the implementation of process improvements and system enhancements based on data-driven insights.
What we need from you
- 2–4 years’ experience in a supply chain, logistics, or operations analyst role
- Strong Excel skills (pivot tables, formulas, data modelling); Power BI or similar a plus
- Experience with ERP systems (SAP, Oracle, or similar)
- Strong attention to detail with a proactive, analytical mindset
- Understanding of warehouse, inventory, and transport processes
- Confident communicator with the ability to challenge and influence partners
- Comfortable working in a fast-paced, data-led environment
What you will get from us
- Competitive salary and holiday allowance
- Company performance related bonus
- Hybrid working – 3 days in office & 2 days from home and flex start/finish times
- External private employee wellbeing support
- Access to Perkbox
- Training and Development
- Season-ticket travel loan
- Cycle to work scheme
- Parental Leave support
- Holiday trading (buy/sell) and extra holiday days for long service
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service, Supply Chain, and Analyst
- Industries
- Retail and Wholesale
Trough this posting, referrals may increase your chances of interviewing at Joseph Joseph Ltd.
Customer Supply Chain Analyst - UK in City of London employer: Joseph Joseph Ltd
At Joseph Joseph Ltd, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As a Customer Supply Chain Analyst, you'll benefit from a competitive salary, hybrid working options, and extensive training and development opportunities, all while contributing to a globally recognised brand that values intelligent design and customer satisfaction. Join us in our mission to solve everyday problems and enjoy unique perks like external wellbeing support and holiday trading, making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Chain Analyst - UK in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Joseph Joseph. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re genuinely interested in what we do and how you can contribute to our supply chain success.
✨Tip Number 3
Practice your data analysis skills! Be ready to discuss how you’ve used Excel or similar tools in past roles. We love seeing candidates who can back up their claims with real examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re keen on joining the Joseph Joseph family.
We think you need these skills to ace Customer Supply Chain Analyst - UK in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Supply Chain Analyst role. Highlight your relevant experience in supply chain, logistics, or operations, and don’t forget to showcase those strong Excel skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your analytical mindset can contribute to our team at Joseph Joseph. Keep it concise but impactful!
Showcase Your Data Skills:Since this role involves a lot of data analysis, make sure to mention any experience you have with ERP systems like SAP or Oracle. If you’ve worked with Power BI or similar tools, definitely highlight that too!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Joseph Joseph!
How to prepare for a job interview at Joseph Joseph Ltd
✨Know Your Numbers
As a Customer Supply Chain Analyst, you'll be dealing with a lot of data. Brush up on your Excel skills, especially pivot tables and formulas. Be ready to discuss how you've used data analysis in previous roles to drive improvements or solve problems.
✨Understand the Supply Chain
Familiarise yourself with the key processes in supply chain management, particularly inventory, warehousing, and transport. Be prepared to talk about your experience in these areas and how you can contribute to optimising them at Joseph Joseph.
✨Show Your Problem-Solving Skills
Joseph Joseph values intelligent design and problem-solving. Think of specific examples where you've identified issues in supply chain processes and how you resolved them. This will demonstrate your proactive mindset and analytical abilities.
✨Communicate Confidently
You'll need to work cross-functionally and influence partners. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with different teams in the past to achieve common goals.
