At a Glance
- Tasks: Be the go-to tech support hero, solving problems and helping colleagues thrive.
- Company: Join a dynamic technology team that values collaboration and innovation.
- Benefits: Enjoy continuous learning, mentorship, and a supportive work environment.
- Other info: Opportunities for growth and involvement in exciting tech projects.
- Why this job: Make a real impact by improving tech experiences for everyone in the company.
- Qualifications: Friendly, proactive, and tech-savvy individuals with great communication skills.
The predicted salary is between 36000 - 60000 £ per year.
The Technology Team plays a fundamental part in the business, providing various services to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm.
The Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. You will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress.
A motivated individual with:
- A friendly, helpful, and patient personality.
- Outstanding communication skills.
- Willingness to learn new things every day, research and apply different methods.
- Determination and persistence.
- Unwavering interest in recent technology advancements.
- User experience-first mindset.
- Great organisational skills and who is proactive.
Experience with:
- Microsoft 365
- Windows and Mac endpoint devices
- Android and iPhone mobile devices
- Competency in Microsoft applications: Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook
- Fundamental understanding of networking and information security principles.
What will you be doing?
- Being first point of contact for all tech support queries via e-mail, phone or messages.
- Identifying users’ needs and solve problems proactively, by suggesting innovative solutions.
- Help with reported issues and queries.
- Diagnose and resolve technical hardware and software issues.
- Identify and escalate incidents where required.
- Creating and updating documentation and content on internal knowledgebase and our Intranet.
- Participate in planning and implementing continuous improvements to our systems and workflows.
- Build and manage excellent working relationships with other departments and all staff members.
- Manage purchasing of new hardware, software, licenses, and maintain records on their allocation.
- Setting up and maintain AV and conferencing equipment.
- Travel within Zone 1 in London to various company locations.
How will we help you succeed?
- Online continuous learning subscription to support your growth and career.
- Mentorship within the team to help with obstacles and learn from them together.
- An environment where teamplay and individuality are equally cherished.
- Opportunities to be directly involved in technical decisions and workflows.
- Exposure to all levels of project implementation.
Technical Support Analyst employer: Joseph Hage Aaronson & Bremen LLP
Join a forward-thinking company that values innovation and collaboration, where the Technology Team is at the heart of our operations. As a Technical Support Analyst, you will thrive in a supportive environment that prioritises continuous learning and personal growth, with access to mentorship and opportunities to influence technology decisions. Located in the vibrant Zone 1 of London, you'll enjoy a dynamic work culture that celebrates both teamwork and individuality, making it an ideal place for motivated individuals eager to develop their skills.
Contact Details:
Joseph Hage Aaronson & Bremen LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insights into the company culture and might just land you a referral.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle specific issues with Microsoft 365 or mobile devices. Show us your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, explain your thought process clearly when discussing how you’d resolve tech issues. We love candidates who can articulate their ideas well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team. Let’s make it happen!
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly and helpful nature shine through. Use a conversational tone that reflects your personality, as we value a good fit for our team.
Tailor Your Application:Make sure to customise your application for the Technical Support Analyst role. Highlight your experience with Microsoft 365 and your understanding of networking principles. We love seeing how your skills align with what we're looking for!
Be Proactive:In your written application, demonstrate your proactive mindset. Share examples of how you've taken initiative in past roles or projects. This will show us that you're ready to tackle challenges head-on!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Joseph Hage Aaronson & Bremen LLP
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and the various devices mentioned in the job description. Be ready to discuss your experience with Windows, Mac, Android, and iPhone devices. Showing that you’re familiar with these technologies will demonstrate your readiness for the role.
✨Show Off Your Communication Skills
As a Technical Support Analyst, communication is key. Practice explaining technical concepts in simple terms. During the interview, be friendly and approachable, and don’t hesitate to ask clarifying questions if you need more information about a query.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think of specific scenarios where you identified a problem, proposed a solution, and followed through. This will showcase your proactive mindset and determination.
✨Be Ready to Learn
Express your willingness to learn new technologies and methods. Mention any recent advancements in tech that interest you and how you keep yourself updated. This shows that you have an unwavering interest in technology and are eager to grow within the role.
