Service Administrator NRC Plant Limited in Grays

Service Administrator

Monday to Friday, 7:00am – 4:30pm
Immediate Start Available

NRC Crane Hire (Part of the JGL Group)

Purpose of the Role

Working in a fast-paced Crane Company environment, you will carry out a wide range of support duties and hire control whilst reporting to the Service Manager.

General Responsibilities

• Parts sales to external customers – identify, quote, order and invoice
• Maintain internal parts and consumable stock – order, issue and audit
• Hire Control for Test Weights – Full process inc. quotations, transport and invoicing
• Manage and administer the crane servicing schedule
• Administer periodic LOLER certifications maintaining statutory compliance
• Prepare and process service job paperwork
• Answering the telephone and dealing appropriately with breakdowns, enquiries etc.
• Ad hoc service support needs as required by the Service Manager.

Skills Knowledge Attitude Training and Experience (SKATE)

• Have good working knowledge of English, both written and verbal, and be able to report at management level.
• Experience working in a busy environment
• Work well under pressure and retain a positive attitude
• Experience in a technical or workshop environment
• Excellent communication skills both verbal and written
• Excellent attention to detail
• Ability to adapt and solve problems using initiative
• Willingness to undertake training to expand product knowledge

Wellbeing Responsibilities

Monitor and Promote a Healthy Work Environment Proactively flag signs of operational stress, overload or communication breakdowns within the team and raise them with the Plant Manager to help maintain a balanced workload.

• Support Positive Team Culture Encourage respectful interactions and promote inclusive behaviours across departments. Help facilitate a collaborative atmosphere, especially in handling disputes or operational tensions.
• Champion Work-Life Balance Practices Help manage meeting schedules, avoid unnecessary out-of-hours communications, and support planning of holidays or time-off to maintain team wellbeing.
• Encourage Use of Wellbeing Resources Signpost mental health support, HR policies, or wellness initiatives available within the company. Raise awareness about internal wellbeing campaigns or training sessions.
• Observe and Respond to Behavioural Flags Be attentive to signs of disengagement, stress, or low morale—whether in customers or colleagues—and elevate with sensitivity and discretion when necessary.
• Act as a Trusted Listener Build professional relationships that allow team members to feel heard and supported. Offer a consistent presence that encourages open and respectful dialogue.
• Contribute to a Safe and Organised Physical Environment Play a role in upholding safety procedures, tidy workspaces, and clear administrative processes that reduce confusion or risk.
• Celebrate Successes and Milestones Help recognise team achievements, birthdays, anniversaries, or plant performance wins. Support communications that reinforce positive morale and a sense of belonging.

About You

• Lives within a reasonable commuting distance of our office – Orsett RM16
• Thrives in a fast-paced working environment.
• Has excellent attention to detail.
• Demonstrates a strong sense of urgency and ownership when completing tasks.
• Is organised and able to manage multiple priorities.
• Has good communication and interpersonal skills.
• Is proficient in Microsoft Office applications.
• Has a positive attitude and willingness to learn.

What We Offer

• Full training and development.
• Opportunity to build a long-term career within a growing business.
• Supportive and experienced team environment.
• Immediate start available.
• Competitive salary based on experience.

NRC Crane Hire, part of the JGL Group, is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

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