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- Tasks: Support the Commercial Manager by coordinating customer orders and ensuring smooth communication.
- Company: Join Joseph Ash Chesterfield, a leader in the manufacturing industry.
- Benefits: Earn up to £30,000 plus bonuses, enjoy 25 days holiday, and more!
- Why this job: Make a real impact on customer satisfaction and drive business growth.
- Qualifications: Experience in sales or customer service, with strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 21600 - 36000 £ per year.
Joseph Ash Chesterfield is looking to recruit a Sales Co-ordinator to support the Commercial Manager. The role involves coordinating customer orders and ensuring smooth communication between internal departments and clients. The primary responsibility will be to ensure customer satisfaction, assist with the sales process, and help drive business growth to achieve or exceed budget targets.
- Sales Activity
- Making telephone sales calls to both “cold” and “warm” prospective customers.
- Seeking out new business leads using various means including existing database, internet & social media.
- Making customer service calls to manage queries on orders and difficulties.
- Establishing and maintaining strong relationships with existing customers.
- Customer Relationship Management
- Maintaining positive relationships with new and existing clients.
- Following up on client enquiries, providing timely updates on order status, pricing, and deliveries.
- Communicating effectively with customers to resolve issues and ensure high satisfaction levels.
- Maintaining and updating records in the Customer management system, following up quotations.
- Sales Support & Coordination
- Coordinating order processing, working closely with operations and logistics teams to ensure on-time delivery and accuracy of orders.
- Preparing and sending quotes to clients.
- Assisting the Commercial Manager in managing customer accounts and tracking orders.
- Compiling and maintaining sales documentation, including contracts, invoices, and communications.
- Sales Reporting
- Assisting in generating sales reports, tracking KPIs, and analysing sales performance.
- Supporting the Commercial Manager with market research, customer feedback, and competitor analysis.
- Tracking and reporting sales data, updating customer records in the CRM system.
- Process Improvement
- Identifying and suggesting improvements to enhance the sales coordination and customer service process.
- Assisting in developing new sales strategies to improve efficiency and customer satisfaction.
Person Specification
- Experience in a sales role, customer service or administrative roles, ideally in a manufacturing or industrial setting.
- Confident in meeting customers on phone and face to face.
- Passionate and self-motivated about driving sales forward with the ability to work under pressure.
- Customer focused and able to provide high levels of customer service with great communication skills both verbally and in writing.
- Strong organisational and multi-tasking abilities with good mathematical skills including a clear understanding of sizes and dimensions.
- Good listener, ability to work independently and as part of a team.
- Organised with good time management skills & ability to multi-task and prioritise.
- Good levels of ability in Microsoft Word and Excel, Teams etc.
- Ability to work accurately and systematically.
Salary up to £30,000 plus bonus of up to 9% annual salary. 25 days holiday plus annual leave.
Sales Co-ordinator in Chesterfield employer: Joseph Ash Group
Contact Detail:
Joseph Ash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Co-ordinator in Chesterfield
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock run with a friend or family member. This will help you feel more confident and ready to tackle those tricky questions about sales coordination and customer service.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in sales roles and your knack for customer relationships. We want them to see how you can drive business growth and keep clients happy!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. And remember, check out our website for more opportunities – we’ve got your back!
We think you need these skills to ace Sales Co-ordinator in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Co-ordinator role. Highlight your experience in sales, customer service, and any relevant administrative roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to communicate clearly and effectively. Use proper grammar and structure, and don’t forget to proofread!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Joseph Ash Group
✨Know Your Sales Stuff
Make sure you brush up on your sales knowledge before the interview. Understand the sales process, customer relationship management, and how to handle both cold and warm leads. Being able to discuss your previous experiences in sales or customer service will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with clients and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer issues or maintained relationships in the past. This will demonstrate your ability to keep customers satisfied and informed.
✨Be Organised and Detail-Oriented
The Sales Co-ordinator role requires strong organisational skills. Bring along any relevant documents that showcase your ability to manage multiple tasks, like sales reports or customer records. Highlight your experience with CRM systems and how you ensure accuracy in order processing.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle specific challenges, such as managing a difficult customer or coordinating a last-minute order change. Think of examples from your past where you successfully navigated similar situations, and be ready to explain your thought process and the outcomes.