Help Desk Manager in Liverpool

FM Helpdesk Manager Liverpool, Merseyside Up to £50,000 per annum

Joselyn Search are currently looking for an experienced FM Helpdesk Manager to work on behalf of a National FM service provider based in Liverpool, Merseyside.

Reporting into the Senior Management Team and working alongside the existing office team, the successful candidate will be responsible for the overall management of the Helpdesk team, ensuring timely delivery of all planned & reactive maintenance, in addition to on-going projects. The successful candidate will assist the Operations & Contract Managers in supporting the company from an administrative and business support perspective.

In return the company are offering a package paying a salary of £50,000

Hours of Work & Package Info

£50,000

Monday to Friday

08:00am to 17:00

25 days holiday

Performance related bonus

Enrolment in company pension scheme

Life Assurance Scheme

Key duties & Responsibilities

Experience operating in the PFI/PPP FM or similar complex facilities services operation where CAFM data management is key to delivering excellence

Performance Management of all CAFM and Compliance related activities, including, Statutory Compliance, Operational and Contractual Compliance, SLA Management, KPI Adherence, Management of rechargeable works, PPM and Reactive Tasks

Audit of CAFM system to ensure accuracy of record keeping, rectification times, call categorisation and task allocation.

Weekly auditing of all Rechargeable Tasks, Trackers & Folders inclusive of damages, lifecycle and general recharges

Recruitment, training, and line management of Contract Coordinators

Ensure that there is an alignment of processes & resources

Create a transparent audit trail for outstanding work and work completed

Ensure that all key service specification, contractual obligations and deliverables are recorded on the CAFM system (Concept Evolution)

Ensure SLA adherence, KPIs, H&S and Compliance Responsibilities

Check that RAMS have been signed off by a technical manager

Review of PayMech Reports and challenge team on findings

Assist the FM team with day-to-day administrative tasks, including handling emails, phone calls, and correspondence.

Maintain and update records related to maintenance, service contracts, and compliance documentation.

Prepare reports, presentations, and meeting minutes as required.

Manage purchase orders & invoices

Liaise with contractors and internal teams to schedule maintenance, repairs, and inspections.

Monitor and follow up on outstanding tasks to ensure issues are resolved promptly

Requirements

Relevant experience in a CAFM/ data management discipline where continuous analysis is at the forefront of all decision making

PPP/PFI Contract Experience (Desired)

Excellent communication and customer service abilities.