Contracts Manager in Bristol

Are you an experienced FM Contract / Account Manager looking for a new challenge? Do you have experience managing a large FM contract with multiple buildings? A brilliant opportunity to work for an established FM Service Provider based in Bristol has arisen. The successful candidate will be responsible for the management of a P&L, the overall delivery of M&E Services across the contract and the day-to-day management of a site-based and mobile Engineering team.

The ideal candidate will have a proven track record in commercial building maintenance, developing client relationships and hold previous FM Account / Contract Manager experience. In return, the company is offering a competitive salary in the region of up to £55,000, a car allowance or vehicle, further training and the opportunity to work for a company considered a market leader in its field.

Reporting into the Account Director, the successful candidate will be required to carry out the following duties:

• Offer technical support to the client and the engineering team.
• Act as the primary point of contact for the client, attending regular strategy and performance review meetings to address concerns and identify service gaps.
• Supervise the delivery of Hard Services (HVAC, electrical, plumbing, building fabric) on a planned, reactive and quoted works basis.
• Manage the account budget, including accurate P&L and cost control.
• Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure contractual compliance.
• Ensure all sites meet all statutory, policy, and health and safety (H&S) requirements, manage audits and risk assessments.
• Lead, coach, and develop onsite service engineers and manage third-party sub-contractors.
• Oversee minor works and refurbishments and, where required, propose technological innovations (e.g., energy efficiency tools) to improve building performance.
• Drive engineering productivity and efficiencies to enhance the quality and speed of service to the client.
• Provide weekly reports detailing performance against KPIs and highlighting areas of concern and common issues.
• Continually seek out opportunities for increased scope of works and prepare proposals for managing those work streams.
• Provide support on an on-call basis and act as the escalation point for serious incidents.
• Ensure all paperwork is up to date on each contract and ready for audits.
• Attend regular client meetings.
• Responsible for managing the company's quality procedures across the portfolio.
• Recruitment of any new staff.
• Responsible for the development of all staff, which will include annual appraisals.
• Management of client relationships on a daily basis.

Hours of Work & Salary: £55,000 + Package, Car Allowance or Vehicle, Monday to Friday, 8.00am - 17:00pm, 25 days holiday.

Requirements: Strong Engineering Background, a proven track record in commercial building maintenance management, experience of service delivery across a commercial portfolio, ability to deliver projects on time and on budget.