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For Companies At a Glance
- Tasks: Manage European road freight from quote to delivery, ensuring top-notch customer service.
- Company: Join a dynamic logistics company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Great chance to build relationships and grow your career in a supportive team.
- Why this job: Be part of a fast-paced environment where you can make a real impact in logistics.
- Qualifications: Experience in freight forwarding or logistics and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
To manage European road freight movements from quotation through to delivery, ensuring excellent customer service, strong supplier negotiation, accurate administration and profitable account management. This role involves operating trailers, quoting customers, arranging transport, negotiating with hauliers and partners, and helping retain and grow a portfolio of customers.
Key Responsibilities
- Arrange and manage European import and export road freight shipments, including part loads and full loads.
- Operate trailers efficiently, ensuring collections and deliveries are planned, monitored and completed correctly.
- Prepare accurate and competitive customer quotations while protecting company margin.
- Negotiate rates and service options with hauliers, agents and European partners.
- Keep customers updated throughout the shipment process and deal professionally with queries or issues.
- Build strong working relationships with customers, hauliers and internal teams.
- Manage and support a portfolio of customers.
- Ensure shipment details, costs, charges and customer records are updated accurately on internal systems.
- Work closely with customs, sales and operations colleagues to deliver an integrated service.
- Resolve delays, service issues and supplier problems quickly and communicate clearly.
- Maintain commercial awareness on all jobs, including margin, additional charges and cost control.
Skills and Experience
Essential:
- Experience in freight forwarding, transport or logistics.
- Good understanding of European road freight operations.
- Strong customer service and communication skills.
- Confident negotiator with customers and suppliers.
- Good attention to detail and administration.
- Ability to manage multiple shipments and deadlines.
- Commercial awareness and understanding of margin.
Desirable:
- Experience with European trailer operations.
- Knowledge of import/export procedures and customs requirements.
- Knowledge of Sea Freight.
- Experience managing customer accounts or portfolios.
- Existing haulier or European partner relationships.
Personal Qualities
The ideal candidate will be organised, proactive, commercially minded and confident on the phone. They will be able to work under pressure, solve problems quickly, build strong relationships and take ownership of both shipments and customer accounts.
Key Measures of Success
- Accurate and timely shipment handling.
- Strong customer communication and satisfaction.
- Profitable job margins.
- Effective supplier negotiation.
- Customer retention and account growth.
- Reliable system updates and administration.
European Road Freight Forwarder in Felixstowe employer: Jordon Freight
Contact Detail:
Jordon Freight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Road Freight Forwarder in Felixstowe
✨Tip Number 1
Network like a pro! Get out there and connect with people in the freight forwarding and logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or industry contacts, make sure you can confidently explain your experience and what you bring to the table. Tailor your pitch to highlight your skills in customer service and negotiation.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the position. It keeps you fresh in their minds!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, applying directly shows your interest in being part of our team and makes it easier for us to spot your application.
We think you need these skills to ace European Road Freight Forwarder in Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your freight forwarding experience and any relevant customer service roles to show us you’re the right fit for managing European road freight movements.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about logistics and how your background aligns with our needs. Mention specific examples of your negotiation skills or successful customer relationships to grab our attention!
Show Off Your Attention to Detail: In your application, demonstrate your strong attention to detail by ensuring there are no typos or errors. This role requires accurate administration, so we want to see that you can present information clearly and correctly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Jordon Freight
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of European road freight operations. Understand the ins and outs of import/export procedures, and be ready to discuss how you've successfully managed shipments in the past. This will show that you're not just familiar with the role but also passionate about it.
✨Show Off Your Negotiation Skills
Prepare examples of how you've negotiated rates or service options with hauliers or suppliers. Be ready to discuss your approach to maintaining margins while ensuring customer satisfaction. This is a key part of the role, so demonstrating your confidence in this area will definitely impress.
✨Customer Service is Key
Think of specific instances where you've gone above and beyond for a customer. Highlight your communication skills and how you've handled queries or issues effectively. Remember, building strong relationships is crucial, so showing your commitment to excellent customer service will set you apart.
✨Be Organised and Proactive
Prepare to discuss how you manage multiple shipments and deadlines. Share your strategies for staying organised and ensuring accurate administration. Being able to demonstrate your proactive approach to problem-solving will resonate well with interviewers looking for someone who can take ownership of their responsibilities.