At a Glance
- Tasks: Be the friendly face of our office, managing calls and welcoming visitors.
- Company: Join Jordans Solicitors, a respected firm with over 75 years of experience.
- Benefits: Enjoy generous holidays, healthcare plans, and opportunities for career growth.
- Other info: Join a diverse team that values community, respect, and teamwork.
- Why this job: Make a real impact by providing exceptional service in a professional environment.
- Qualifications: Organised, approachable, and proficient with IT systems; training provided.
The predicted salary is between 12 - 12 £ per hour.
We are seeking an organised, professional, and friendly individual to join our General Office Team as a Receptionist / Administrator. This is a fantastic opportunity to be the first point of contact for our clients, providing exceptional service and representing the ethos and values of Jordans Solicitors.
About the Role
As a receptionist, you will play a key role in ensuring the smooth operation of our offices. You will handle incoming calls, welcome visitors, and manage administrative tasks with professionalism and efficiency.
Key Responsibilities:
- Answer and process all incoming calls promptly, courteously, and accurately relay messages using our standard templates.
- Welcome and assist visitors to the office, ensuring a friendly and professional experience.
- Maintain all branch areas, ensuring they are tidy, organised, and reflective of our professional standards.
- Manage email and fax enquiries, forwarding messages appropriately and ensuring records are maintained.
- Oversee client and staff booking systems in line with fire safety protocols.
- Provide administrative support as required, including managing incoming correspondence and ensuring confidentiality.
About You
We are looking for someone who is:
- Highly organised and able to multitask effectively in a busy office environment.
- Professional and approachable, with excellent interpersonal and communication skills.
- Proficient with IT systems and able to adapt to new software (training will be provided).
- Able to uphold the values of CREATE and project the ethos of the company in all interactions.
- Committed to maintaining confidentiality and high standards of client care.
What We Offer
- Opportunities for growth and to learn about aspects of the legal profession.
- Generous holiday entitlement: 26 days, rising to 31 days (plus statutory bank holidays).
- Birthday day off.
- Discretionary annual bonus and monthly/quarterly recognition awards.
- Employee healthcare plan (contributory), covering dental, optical, and other benefits.
- Group life assurance and pension schemes.
Jordans Solicitors has been serving clients for over 75 years, offering high-quality legal services to businesses and private individuals. As a forward-thinking and client-focused firm, we pride ourselves on fostering a diverse and inclusive working environment.
Our firm holds the prestigious Lexcel Quality Mark along with multiple accreditations from the Law Society, this ensures we deliver the highest standards of service to our clients.
At Jordans Solicitors, we live by our core values, enabling you to CREATE your own opportunities and grow your career:
- Community: Engaging with local communities through volunteering, networking, and social awareness initiatives.
- Respect: Embracing the values, faiths, and opinions of all.
- Evolve: Helping you achieve your career aspirations.
- Approachable: Our clients feel comfortable with us as we offer real solutions to legal problems.
- Teamwork: Supporting and collaborating with your colleagues.
- Exceed: Working hard to exceed client expectations.
Receptionist / Administrator - Dewsbury Discover employer: Jordans Solicitors
Jordans Solicitors is an exceptional employer that prioritises employee growth and development within a dynamic and supportive environment. With a strong commitment to professional advancement, as demonstrated by the success stories of team members like Lisa McGirr, employees benefit from comprehensive training and a culture that values collaboration and excellence in client service. Located in a vibrant area, the firm offers competitive benefits and fosters a welcoming atmosphere where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator - Dewsbury Discover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jordans Solicitors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jordans Solicitors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist / Administrator - Dewsbury Discover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jordans Solicitors:Your cover letter is your chance to shine! Tell us why you want to work at Jordans Solicitors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jordans Solicitors!
How to prepare for a job interview at Jordans Solicitors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
