At a Glance
- Tasks: Support key UK customers with account management and promotional submissions.
- Company: Join Jordans Cereals, a pioneer in wholesome and tasty cereals.
- Benefits: Attractive salary, bonus scheme, health cash plan, and discounts on products.
- Other info: Great career growth opportunities within a diverse and inclusive environment.
- Why this job: Be part of a dynamic team driving innovation in the cereal industry.
- Qualifications: Proactive mindset, strong analytical skills, and effective communication.
The predicted salary is between 40500 - 49500 £ per year.
At Jordans Cereals, we never settle for bland.
For over 50 years, we’ve been crafting wholesome, tasty and healthier cereals that bring nature’s best to breakfast tables around the world.
As pioneers in cereals, we’ve always pushed boundaries – combining curiosity, bold thinking and natural ingredients to stay ahead and inspire the category.
Proud to be part of Associated British Foods (ABF), we pair the strength of a global group with the agility of a forward-thinking brand.
Jordans is more than cereals – it’s a place to grow your career.
Curiosity is our secret ingredient.
We think differently, act bravely and collaborate with energy and openness to bring out the best in each other.
Together we pioneer innovation, build distinctive brands beyond the bowl, and own our impact on people and planet. Your next opportunity could be just one click away.
Overview Of Role
At Jordans Cereals, we have a clear vision. “To Pioneer a new era of Cereal where our brands bring great taste and better nutrition, in the bowl and beyond”.
Our Jordans & Dorset brands are well placed, sitting in high growth segments of the Wholesome Cereals & Cereal Bars Categories, delivering against key customer health, nutrition & convenience trends.
As we embark on the next stage of our growth strategy, we are looking for a UK Customer Executive to join our UK Grocery Sales team.
The Customer Executive role is a key role in our UK Grocery Sales team, reporting to the Grocery Mults Controller, key responsibilities include account administration, customer EPOS, invoice management and reconciliation, as well as supporting with forecast review inputs.
You will work directly with some of our key UK customers, supporting with promotional submissions, new line forms, and day to day running of strategic accounts.
Using customer data sources, you will help evaluate business performance, contributing towards, and helping to inform future decisions.
- Key Accountabilities
- Work with Buyers and the Account Controller to ensure accurate and timely promotional nominations.
- Support new line forms, product set-ups, and customer administrative processes.
- Manage invoice administration and maintain accurate customer financial records.
- Analyse retailer data sources to track category trends and product performance.
- Collaborate with Demand Planning to keep internal forecasts updated.
- Ensure product specifications, pack changes, and NPD details are correct and communicated.
- The Right Person
- Proactive mindset with strong ownership.
- Excellent organisation and prioritisation skills.
- Strong analytical and numerical capability.
- Effective stakeholder management and communication.
- Team-oriented, energetic, and resilient.
- FMCG experience beneficial but not essential.
- Attractive Salary
- Bonus Scheme
- Pension Scheme – up to 10% employer contributions
- Buy holiday scheme
- Discounted products
- Health Cash Plan
- Career opportunities – ABF group employs 128,000 employees worldwide.
- Discounts on over 900 retailers on our discount platform
- Generous family leave policy
- Leadership development
- Group Cycle to work scheme
- Free Parking
Together we inspire better wellbeing by creating a positive working environment that is rich in diversity, where we create equity in opportunities, where we can all be ourselves, and where we all feel that we belong.
We want to ensure the recruitment process works for everyone.
If you require a reasonable adjustment during the recruitment process, please email recruitment@jordansryvita. com to discuss these adjustments.
Our brands are sold worldwide and have great credentials in environmental sustainability.
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Customer Executive- Hybrid employer: Jordans Cereals
At Jordans Cereals, we pride ourselves on being an exceptional employer that fosters a culture of curiosity and collaboration. With a strong commitment to employee growth, we offer a range of benefits including a generous pension scheme, career development opportunities within the ABF group, and a positive working environment that values diversity and inclusion. Join us in our mission to innovate and inspire better wellbeing while enjoying perks like discounted products and a buy holiday scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Executive- Hybrid
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jordans Cereals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jordans Cereals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Executive- Hybrid
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jordans Cereals:Your cover letter is your chance to shine! Tell us why you want to work at Jordans Cereals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jordans Cereals!
How to prepare for a job interview at Jordans Cereals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
