Relationship Manager in London

Jordan International Bank was established in 1984 in response to a clear demand for a financial institution that could combine experience, knowledge and cultural understanding across two continents to fulfil client’s financial needs. Over three decades the bank has evolved from those founding principles to offer a full range of retail and investment banking services to its clients.

Working for JIB means that you join a team that are passionate about delivering the best for its customers, both internal and external.

JIB is an equal opportunity employer that values and supports diversity in the workplace, respecting everyone in the organisation as an individual. We pride ourselves on promoting an inclusive environment where everyone feels able to participate and achieve their potential.

Our size, around 50 employees, all based in our office in the heart of St James, means that every employee is able to make a positive impact but also enables them to have a breadth of knowledge rather than having to be specialists on one area with the chance of greater responsibility.

The Role

As an experienced Private Banker with a proven track record in building and managing high-net-worth client relationships. Skilled in delivering tailored financial solutions, growing assets under management, and driving revenue through strategic cross-selling. Passionate about helping clients achieve their financial goals while exceeding performance targets.

Responsibilities

• Comply with Regulatory & AML policies- this involves sanctions screening, PEP activity, large value transactions and high risk country monitoring. Further investigations to ensure activity of customer falls in line with CDD/KYC protocols. Liaising with OPS, MLRO & senior management of any significant exceptions.
• Interdepartmental coordination to deliver high quality services. Namely between Treasury, Settlement and OPS.
• Process all mortgage applications in a compliant manner, without errors and right first time.
• Administrative work to ensure all customer files are up to date: this includes periodic reviews of all customer files to assess the adequacy of all presented documentation and KYC information.
• Ensure compliance with laws and regulations relevant to aforementioned responsibilities by enrolling in workshops, training courses and/or obtaining relevant certifications.
• Ensure, where possible. customers are informed of any changes to the terms of reference relating to their accounts and the services provided by the bank.
• Ensure customers’ requests are completed- whether they are transfers, cash orders, cheque books, depositing cash and enquiries
• Meet all customer and performance KPI’s
• Assist in formulate appropriate business strategy/budget for RM activities/ PB department
• Point of contact for JIB customers
• Escalate risk matters to appropriate senior managers
• Other adhoc tasks as required

Experience Required

• Up to date knowledge of AML regulations (JMLSG, FCA rules, 3 rd EU Money Laundering Directive, The Money Laundering Regulations)
• Certified Role
• Arabic written and spoken (preferred)
• Working knowledge of day-to-day banking activities
• Good knowledge in using the bank’s core operating systems
• Communication skills with colleagues and customers
• Ability to work under pressure and meeting deadlines

What we offer:

• Competitive salary and Employee benefits package
• A great work environment in a wonderful Central London location
• The opportunity to learn, progress and enhance your skills