Service Manager in Bexhill-On-Sea

ACCOUNTABLE TO: Area and Quality Assurance Manager

ACCOUNTABLE FOR: Deputy Manager; Support Staff

Salary: 45k plus 5k bonus

MAIN PURPOSE OF THE JOB

To lead and manage the service through:

• Leading good practice in service user support.
• Service planning and implementation of all plans.
• Development and implementation of person centred plans.
• Implementation of active support.
• Effective management of the services staff.
• Maximising occupancy at the service at all times.
• Upholding the client's standards and leading from the front.

PRINCIPAL ACCOUNTABILITIES

1. To lead good practice, develop excellence in service user support, and to implement Active Support within the Service base.
2. To draw up and implement the Service Plan in a timely manner, based upon the needs and wishes of the service users, and the requirements of funders.
3. To be fully responsible for the efficient operation of the service based upon the clients values and standards, and to take overall responsibility for the quality of life of the service users.
4. To lead the practical development of the staff team in respect of excellent professional practice.
5. To support service users to develop relationships in their community and to represent the service externally on behalf of the client.
6. To take responsibility for the development, implementation and review of person centred plans.
7. To maintain financial and administrative records for the service and to provide information and reports on operational matters as required.
8. To manage the service budget efficiently.
9. To recruit and develop the staff team, lead and manage staff consultation processes, and to be responsible for the deployment of the staff team through agreed rotas and staffing plans and to directly line manage Support Workers, Senior Support Workers and Shift Managers.
10. To be responsible for the appraisal of all members of staff within the service on an annual basis.
11. To deal with disciplinary matters as required and in a timely manner.
12. To provide opportunities for staff to achieve relevant qualifications.
13. To draw up, implement and review risk assessments for service users and staff to ensure their health, safety and welfare is of paramount importance at all times.
14. To ensure that health and safety requirements are being met generally.
15. To liaise with CQC as required, to make any necessary disclosures, and to do all of this in a timely manner.
16. To ensure that the service adheres to environmental health law.
17. To ensure that appropriate relationships with external agencies are fostered.
18. To deal with internal investigations as appropriate and in a timely manner.
19. To carry out audits and to ensure that recommendations made from internal audits are acted upon in a timely manner.
20. To ensure that the physical environment in communal areas is clean at all times and to advise the Area and Quality Assurance Manager in a timely manner of any remedial works required to the premises in respect of repairs.
21. To investigate all POVA/SOVA issues in a timely manner and to be responsible for any referrals to the POVA register.
22. To investigate all AP issues in a timely manner and to be responsible for ensuring that the recommendations for the client made by an AP panel are fulfilled.
23. To ensure that petty cash is being spent appropriately, the figures are correct, and to investigate discrepancies and anomalies in a timely manner.
24. To ensure service user money records are correct and to approve any large spending made by service users.
25. To ensure that any other money taken, such as smoking fine money, money in respect of damage caused by service users, and money from the payphone, is in order along with the appropriate paperwork.
26. To provide on-call support as required.
27. To have the ability to carry out complex assessments and to be able to identify potential risks posed.
28. To have an excellent understanding of compiling detailed reports, liaising with social workers, forensic psychiatrists and care coordinators.
29. To attend CTO/CPA/Professionals meetings and to be able to discuss a client's wellbeing, his/her abilities and areas of risk to decide ways in which the client can be effectively supported.
30. To carry out business development to promote the organisation and to fill any service vacancies, develop and maintain productive relationships with local social worker/care teams, and to build and maintain a positive reputation for the service in the market.
31. To carry out other duties commensurate with the general level of responsibility of the post.