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For Companies At a Glance
- Tasks: Lead and optimise daily office operations while managing high-performing teams.
- Company: Join Jones Whyte, recognised as Scotland's Top Employer for 2025.
- Benefits: Enjoy a competitive salary, pension scheme, and generous holiday perks.
- Why this job: Make a real impact in a supportive environment that values your growth.
- Qualifications: Experience in office management and strong leadership skills required.
- Other info: Dynamic role with opportunities for continuous improvement and career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Working Hours: Monday – Friday, 9am – 5pm.
About Us
Jones Whyte is proud to have been recognised as the Scottish Top Employer of the Year at The Herald and s1jobs Top Employer Awards 2025. This award reflects our commitment to creating a workplace where people thrive — one that values career development, wellbeing, inclusivity, innovation, and community impact. As a firm, we’re dedicated to fostering an environment where every team member feels supported, empowered, and part of something meaningful.
As we expand, we’re looking for a talented individual to play a pivotal role in our Operations department’s success. This is your chance to shine, contribute your expertise, and grow alongside a company that’s invested in your development. We value innovation, independence, and accountability — and we’ll empower you to make a real impact.
Role Overview
We are looking for an Office Operations Manager who thrives on taking ownership and driving efficiency across people, processes, and systems. This is a proactive, hands‑on leadership role, responsible for ensuring that the firm operates efficiently and effectively — leading people, improving processes, and ensuring everything behind the scenes runs seamlessly. You will be empowered to work independently, spot opportunities for improvement, and drive real change, while managing and developing high‑performing support teams across the Facilities, Legal Support, Reception and Secretarial functions. With 2 direct reports, you will have the autonomy to identify challenges, implement solutions, and lead improvements across systems, processes, and people management.
Key Responsibilities
- Operational Leadership
- Take full responsibility for the smooth running of daily office operations, ensuring systems and processes are optimised.
- Anticipate issues, implement preventative measures, and take initiative to resolve challenges independently.
- Partner with leadership to align operational practices with business objectives.
- Team Management & Development
- Lead and develop the Legal Support, Facilities, Reception, and Secretarial teams.
- Set clear expectations, monitor KPIs, and provide coaching and feedback to ensure strong performance.
- Identify skills gaps and introduce training, tools, or processes to strengthen efficiency.
- Process & Continuous Improvement
- Lead the development and roll‑out of standard operating procedures (SOPs).
- Continuously review workflows to remove bottlenecks and improve productivity.
- Drive the firm’s transition to a paperless environment, working closely with IT to embed secure digital solutions.
- Facilities & Reception Oversight
- Ensure the office environment is safe, compliant, and fit for purpose.
- Oversee budgets, vendor contracts, and supplier relationships.
- Oversee reception to guarantee a professional, client‑focused service.
- Business Support & Administration
- Ensure secretarial and business support teams deliver timely, high‑quality services to legal teams.
- Streamline mail, courier, and facilities processes to maximise efficiency.
- Champion the use of technology to increase accuracy and speed in support services.
Who Are You?
- Independent & Proactive: Able to take ownership, work with minimal supervision and support, and anticipate business needs.
- Leadership: Inspires confidence, motivates teams, and drives accountability.
- Operational Mindset: Skilled in balancing day‑to‑day delivery with long‑term improvements.
- Problem‑Solving: Practical and solution‑focused, with a continuous improvement approach.
- Organisation: Excellent time‑management and ability to prioritise effectively.
Qualifications & Experience
- Proven experience in office management or operational leadership role.
- Strong team leadership and people management experience.
- Demonstrated success in driving process improvement and operational efficiency.
- Proficient in Microsoft Office and familiar with office management software/tools.
Company Benefits & Perks
- Company Pension Scheme
- Company Bonus Scheme
- Industry‑leading Maternity and Paternity Benefits
- Modern, renovated office space in central Glasgow
- Company Staff Referral Scheme
- Holiday Loyalty Scheme (earn up to 5 extra days)
- Buy and Sell Holiday Scheme
- Annual Company Day Out and Quarterly team events
Office Operations Manager employer: Jones Whyte
Contact Detail:
Jones Whyte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Office Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. At StudySmarter, we believe that understanding what makes a company tick can give you the edge in showcasing how you fit into their vision.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and operational efficiency. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Office Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Office Operations Manager role. Highlight your leadership experience and any process improvement initiatives you've led, as these are key to what we're looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've driven efficiency and improved operations in previous roles. This is your chance to shine!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've tackled challenges head-on. We love candidates who can think on their feet and come up with practical solutions, so let us know how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our amazing team!
How to prepare for a job interview at Jones Whyte
✨Know the Company Inside Out
Before your interview, take some time to research Jones Whyte. Understand their values, recent achievements, and what makes them a top employer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Office Operations Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led teams, improved processes, or solved problems. Be ready to discuss how you can inspire and motivate others at Jones Whyte.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational mindset. Think of scenarios where you've had to anticipate issues or implement preventative measures. Practising these responses will help you articulate your proactive approach during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's plans for future growth, how they measure success in the operations department, or what challenges they foresee. This shows you're engaged and thinking about how you can contribute to their success.
