At a Glance
- Tasks: Manage client payments, raise invoices, and resolve billing queries in a dynamic finance team.
- Company: Join Jones Whyte, a top-rated law firm with a vibrant culture and rapid growth.
- Benefits: Enjoy 26 days holiday, health plans, hybrid working, and discounts at retailers.
- Other info: Structured induction and excellent career growth opportunities await you.
- Why this job: Be the key contact for clients and make a real impact in a supportive environment.
- Qualifications: Experience in credit control or customer service, with strong attention to detail.
The predicted salary is between 36000 - 44000 £ per year.
Department: Finance
Location: Glasgow (West George Street)
Contract: Fixed term, 6 months, full time
Hours: 35 hours a week, Monday to Friday, 9am to 5pm
Experience: Credit control or a similar payments role, plus customer service
Jones Whyte is a 300-strong Law firm with offices in Glasgow and Edinburgh. We were named a Top Employer 2025 by The Herald and s1jobs, and Firm of the Year 2026 (over 250 employees) at the Scottish Legal Awards.
The opportunity: Every department in the firm relies on our credit control function to invoice clients and get paid on time. For the next six months, you’ll be the person clients speak to about their bills. You’ll take payments, agree payment plans and keep case files up to date, all at a firm that is growing quickly.
The team: You will join our Finance team at West George Street and report to Laura Stuart, Head of Credit Control. The wider team is made up of the Finance Director, Head Cashier, Legal Cashiers, Credit Controllers and Cashroom Assistants. You will have a structured induction, a named point of contact, regular check-ins. You will also work with fee earners and support staff in every department, so you will get to know the wider firm quickly.
What you will do:
- Raise invoices and send them to clients
- Contact clients about outstanding balances by phone and email
- Take card payments over the phone
- Answer client questions about bills and payments
- Set up and monitor payment plans where needed
- Update case files and payment status in our case management system
- Work with teams across the firm to resolve billing queries
What we are looking for:
Essential:
- Experience in credit control, collections or a similar payments role
- Customer service experience, with a confident and courteous phone manner
- Strong attention to detail and accuracy with figures
- The ability to manage your own workload and prioritise across several departments
- Working knowledge of Microsoft Office, particularly Excel and Outlook
Desirable but not essential:
- Experience in a legal or professional services setting
What you will get:
- Company pension scheme (Royal London)
- Medicash health plan (BUPA health insurance from Associate level)
- 26 days’ holiday plus 8 bank holidays
- Holiday Loyalty Scheme: up to 5 extra days
- Buy or sell up to 3 days’ holiday each year
- An early finish on your birthday
- Hybrid working (on completion of induction training)
- Enhanced maternity and paternity pay
- Salary Extras: discounts and savings at a wide range of retailers
- Wellbeing support and social events
- Employee referral scheme
Credit Control Assistant (6-month Fixed Term) in Glasgow employer: Jones Whyte
Jones Whyte is an exceptional employer for Family Solicitors, offering a supportive and collaborative work environment in Glasgow. With a strong focus on professional development, competitive salaries, and a range of benefits including hybrid working options and generous holiday schemes, employees are empowered to thrive both personally and professionally. The firm values its staff and actively engages in improving processes to ensure the best service for clients, making it a rewarding place to build a meaningful career in family law.
