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For Companies At a Glance
- Tasks: Manage insurance claims and build strong client relationships while ensuring compliance.
- Company: Join a dynamic company focused on customer-first values and strategic growth.
- Benefits: Enjoy a full-time role with opportunities for professional development and a collaborative culture.
- Why this job: Be a key player in shaping the company's direction and championing customer satisfaction.
- Qualifications: Experience in commercial claims management and strong analytical skills are essential.
- Other info: This is a mid-senior level position based in Cardiff, Wales.
The predicted salary is between 36000 - 60000 £ per year.
2 weeks ago Be among the first 25 applicants
JT search are delighted to work alongside a fantastic company who are seeking a dynamic and experiencedClaims handler to act as key contact for a wide range of clients. This critical role requires a strategic and customer-centric individual with deep expertise in insurance claims management, strong leadership skills, and a commitment to regulatory compliance and best practices.
Responsibilities
- Build, manage, and nurture effective partnerships with key accounts ensuring alignment with the company\’s values and customer-first approach.
- Provide thoughtful oversight of claims performance across all product lines, ensuring high standards of service and compliance and transmitting best practice across the business.
- Serve as a trusted point of contact for any regulatory queries and thematic reviews relating to claims.
- Monitor and review claims data and KPIs, identifying opportunities for improvement and proactively managing risks.
- Oversee and support partners with complex or high-value claims, offering guidance and collaborative decision-making.
- Champion a customer-centric culture and contribute to shaping the company\’s strategic direction, ensuring the claims function supports broader business goals.
- Conduct claims audits, deliver training sessions, and support claims preparation efforts.
- Stay informed of regulatory changes and industry best practices, ensuring proactive compliance and ethical practices.
Qualifications
- Deep experience in commercial claims management, including handling high-value and complex claims, with a strong understanding of claims processes, KPIs, and Risk Management.
- Familiarity with regulatory requirements in the UK and experience managing regulatory relationships and audits.
- A collaborative mindset with a strong ability to build trusted relationships with partners and an array of stakeholders.
- Confidence and credibility to influence and challenge senior leaders across the business while remaining open to diverse perspectives.
- Strong analytical and problem-solving skills, with the ability to assess risks and implement effective controls, as well as evaluate claims data and identify trends or risks.
- A commitment to inclusive leadership and a willingness to learn and grow.
Day-to-day
- Monitor and review claims data and KPIs to identify improvement opportunities and manage risks.
- Provide oversight and support to partners with complex or high-value claims.
- Champion a customer-centric culture and contribute to shaping the company\’s strategic direction
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Staffing and Recruiting
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Claims Handler employer: Jones Taylor- JT Search
Contact Detail:
Jones Taylor- JT Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the latest regulatory requirements in the UK insurance sector. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and best practices, which is crucial for a Claims Handler role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims management. Engaging with others can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed high-value or complex claims in the past. Being able to articulate your experience and the outcomes will showcase your expertise and problem-solving skills during the interview process.
✨Tip Number 4
Stay updated on industry trends and best practices in claims management. Showing that you're proactive about your professional development can set you apart from other candidates and align with the company's customer-centric culture.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in commercial claims management, particularly with high-value and complex claims. Use specific examples to demonstrate your expertise in handling claims processes and KPIs.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer-centric approach and how you align with the company's values. Mention your ability to build trusted relationships and your experience with regulatory compliance, as these are key aspects of the role.
Showcase Analytical Skills: Provide examples in your application that showcase your strong analytical and problem-solving skills. Discuss how you've previously identified trends or risks in claims data and implemented effective controls.
Highlight Leadership Experience: If you have experience leading teams or conducting training sessions, make sure to include this in your application. The company is looking for someone with strong leadership skills who can champion a customer-centric culture.
How to prepare for a job interview at Jones Taylor- JT Search
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what a Claims Handler does. Familiarise yourself with the responsibilities listed in the job description, especially around managing high-value claims and regulatory compliance.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with analysing claims data and KPIs. Highlight specific examples where you've identified trends or risks and how you implemented effective controls to improve outcomes.
✨Demonstrate Customer-Centric Mindset
Since the role emphasises a customer-first approach, think of instances where you've championed customer satisfaction. Share stories that illustrate your commitment to building strong relationships with clients and stakeholders.
✨Prepare for Regulatory Questions
Given the importance of regulatory compliance in this role, brush up on UK insurance regulations. Be ready to discuss how you've managed regulatory relationships and audits in your previous positions.
