Lease & Resident Experience Pro

The Leasing Consultant plays an integral role in the overall success of the community by providing high-quality customer service to both current and prospective residents. This position is responsible for overseeing the entire leasing process, which includes responding to initial inquiries, scheduling, and conducting site tours, screening applicants, and preparing and executing lease documents. The Leasing Consultant is also expected to have a strong understanding of the real estate market, evaluating, and implementing methods to enhance occupancy and the overall performance of the community.

Responsibilities

• Effectively develop and implement personal sales and telephone skills.
• Provide information about the apartments and the community to the prospective resident and schedule visits to the community.
• Responsible for the leasing process from introduction to the actual occupancy of the resident and maintain communication throughout the tenancy of the resident.
• Collect security deposits, rent, and all other funds associated with resident moves.
• Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures.
• Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals.
• Maintain prospect, traffic, and leasing data in database.
• Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyse the real estate market trends in the area.
• Respond to resident problems and complaints, following through to ensure resolution of issues.
• Complete service requests and communicate all requests to the Maintenance Department.
• Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.
• Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Inspect vacant apartments on a regular basis to ensure they are ready to show to prospective residents.
• Conduct follow-up activity with all residents in order to establish positive resident relations.
• Maintain open communications with the Community Manager and Maintenance Manager.
• Implement or direct implementation of all applicable community policies and procedures.
• Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations.

Requirements

• 1 – 2 years of sales experience in a retail, hospitality, or multi‑family environment.
• Proficient computer and software skills, specifically Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Experience with social media and marketing platforms preferred.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Excellent time management skills and ability to prioritise work.
• Trustworthy and reliable – sensitivity to confidential matters is required.
• Must have valid driver’s license and valid vehicle insurance.
• Must have a neat appearance and professional apparel.
• Experience with Yardi highly preferred.