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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JOB DESCRIPTION
Line Manager
Senior Workplace Experience Leader, Brooklands and UK South
Job Summary/Goals
Responsible for leading the delivery of a defined scope in the area of FM and PM, forecasting and budget management support, Soft Services such as Meeting Service, Cleaning, Mailroom and other day to date operational tasks etc.
Assures that services offered fitting client needs and meeting the contractual agreement. Offering high-class client service on a daily basis in all areas of responsibility. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved.
In this capacity there are 6 major activities for which you are accountable:
People Management - develop and sustain a high quality well motivated team
Client Management - ensure that on site Clients expectations are met
Contracts Management - ensure that all contracts are professionally delivered
Site Operations Management
Health and Safety Management - ensuring the provision of a safe working environment
Finance Management - ensure that the site's financial operations are meeting targets and control requirements
Human Experience/ Hospitality management - implementing Industry Best Practice operations and own initiatives.
Essential Duties and Responsibilities
People Management
Provide leadership for operational team
Mentor & enable training & development of team members
Foster a team working environment
Client Management
Strive to "delight" the Client in all aspects of service delivery
Interact on a regular basis with the appropriate P&G contacts such as HR representatives and on site client personnel to discuss on-going service delivery and planning
Contracts Management
Ensure that all contracts at the site are delivering the required service at the correct cost
Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies
Act as single point of contact for the contract partners and assure regular follow up of day-to-day business
Site Operations Management
Deliver services as...
Assistant Facilities Manager in Woking employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
