Senior People Experience Partner, UK Capital Markets in City of London

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Our Sr. People Experience Partner (PXP) will strengthen employee purpose, ignite energy & elevate organization-wide performance by activating, facilitating & enhancing moments that matter. The PXP will activate HR products & services that enrich the lives of JLL employees whilst working with Business & HR leaders to facilitate the employee experience by coaching managers on the moments that matter throughout the employee lifecycle. PXPs will use their Business acumen, HR expertise & local knowledge to enable Business & HR priorities.

Key Accountabilities:

• Provide strategic HR support to our Capital Markets leadership (Commercial & Resi B2C) and teams primarily based in the UK.
• Activate and facilitate JLL\'s global, regional or local policies, processes, and tools that support moments that matter across a team member\'s experience to include Hiring; Onboarding; Performance Review; Performance Management; Promotion; Etc.
• Lead and coordinate the talent Management cyclical activities including Goal Setting, Talent Review, Succession Planning, Year-End & Compensation Planning.
• Partner with People Partners to understand and advocate HR requirements to contribute to the development and evolution of the people experience culture.
• Use Business acumen, HR expertise & local knowledge to proactively anticipate opportunities or issues & develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions.
• Drive a culture of inclusion which celebrates our employee diversity and promotes a sense of belonging & value where every voice is heard.
• Partner with HR Product colleagues to create and deliver best in class HR resources, processes and overall experiences.
• Lead ad hoc projects impacting business results and experience moments.
• Collaborate with Employee Relations team to manage complex employee relations situations.
• Consult, advise and coach business stakeholders.
• Support transition, expansion and stabilization of new business with particular focus on the employee experience.
• Identify and recommend efficiencies in the employee life cycle – using touchpoints and hand offs to other People Solutions and Experience stakeholders.

Skills & Competencies

Leadership

• Drive the growth of Capital Markets to deliver exceptional employee experience, facilitated by technology and our self-service model.
• Develop and sustain strong & influential relationships within the business & HR to understand and cascade HR & Business priorities across the PXP team in an engaging and energized way.
• Strong project management skills with the ability to effectively manage priorities, leverage best practice & innovation.
• Global mindset with a hunger for understanding and promoting the organisation’s strategy.
• Reputation for integrity, dedicated work ethic, ownership & accountability.
• An appetite for exceeding expectations and creating best in class ways of working within the business & HR organisation.

Problem Solving

• Excellent organisational skills with a starter finisher mentality with acute attention to detail.
• Ability to use data to tell a convincing narrative and inform and/or make impactful decisions.
• Adept at managing multiple priorities/projects simultaneously.

Interpersonal Skills

• Builds robust relationships and demonstrates a high degree of emotional intelligence.
• Exceptional communicator and influencer.
• Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of senior stakeholders.
• Ability to cultivate robust & meaningful relationships to serve as a trusted HR expert.
• A passion to work with people across a variety of backgrounds with the desire to support team development.

Business Expertise

• Experience of delivering HR and Operational activity within a complex organisation with the ability to balance JLL and client needs.
• Highly skilled in utilizing data & technology to drive business performance and organisation efficiency.

Requirements

• Bachelor\'s degree with a major/minor or emphasis in HR or other relevant field is required.
• Considerable amount of experience in HR & HR Business Partnering.
• SHRM certifications (PHR or SPHR), preferred.
• Ability to thrive in ambiguity – Can navigate through a complex, multi-faceted organization with multiple stakeholders.
• Expert in using data and/or analytics to arrive outcomes (story telling).
• Experience supporting both senior level executives and a dispersed hourly population is desired.
• Energy and passion about human resources and advancing talent.
• Evidence of business acumen with proven results in influencing and advising managers and leaders at all levels whom are both virtual and local.
• Knowledge about where the best talent is, and how to attract them, while understanding the existing talent.
• Ability to rigorously assess talent with a combination of objectivity and a hint of intuition.
• Desire to succeed in a fast-paced, matrixed, ever-changing environment.

Location: On-site – London, GBR

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JLL is an equal employment opportunity employer. For more information, please see our Equal Employment Opportunity policy.