JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Property Manager, your main focus is on delivering a customer-centric property management service that prioritises the client and customer experience. Your objective is to proactively oversee and manage a portfolio of properties, providing exceptional client care and customer service and be responsible for identifying opportunities to extract value, secure additional fees, and generate new business opportunities.ResponsibilitiesManaging a portfolio of circa 100-140 properties Providing an advisory, forward-thinking, and bespoke service to our clients to ensure retention rates remain highSeek opportunities to increase revenue, through offering clients’ additional services, cross selling JLLs services or seeking additional instructions from existing clientsTaking initiative in resolving client issues and being proactive in keeping on top workloadEnsure KPI’s and deadlines are metEnsuring Landlords are compliant with legislation and contractual obligationsAdhere to 100% Health and Safety and compliance on your portfolio (including statutory compliance and HMO/selective Licensing)Following procedures to ensure service standards are consistent Arranging repairs and maintenance within a reasonable timeframeHanding the end of tenancy process, arranging check out inspections and manging the deposit return process. Ensuring all pre-tenancy works and pre-tenancy cleans are completed for all new tenancies3rd party supplier invoices must be paid within a reasonable timeframe in line with our terms of business or within the timeframes as stipulated by the supplier (service charges/ground rents)Consistent CRM dashboard management in line with KPIsDealing with insurance claims in a timely mannerRequired Skills and Experience::2+ years property management experienceConfident liaising with clients via phone, email and letterOut of the box thinking and pro-active approachAbility to manage difficult clients with a calm and proactive attitudeHave an appetite to learn and develop their careerAbility to work under pressure with a degree of flexibility and to take control of own workloadExcellent interpersonal skills – good communication between departments and with tenants and landlords is essentialExcellent organisational and IT skillsARLA qualifiedBehavioursAgileTrustworthyCourageousGood problem solverPositive and ‘can do’ attitudeGood team playerLocation: On-site –London, GBRJob Tags:Customer Relationship Management (CRM), Real Estate AppraisalsIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.SummaryLocation: London, GBRType: Full time
Property Manager employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
