Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Purpose: The Technical Services Manager leads engineering operations and delivers exceptional technical service across the facilities management contracts they support. The role combines hands-on technical expertise with strong leadership capabilities to manage team performance, ensure health and safety compliance, drive client satisfaction, and optimise operational efficiency across all engineering activities. The role leads a team of Engineering Technicians, Mobile Engineers, and Specialist Technicians, working closely with clients, JLL account teams, Health & Safety teams, the Central Engineering Centre, procurement, and finance. Team Leadership & Performance ManagementLead, develop, and coach the engineering team to deliver customer excellence across supported contracts and regions. Manage overall team performance through regular 1:1s, training, coaching, and development activities. Oversee attendance and holiday planning, managing diaries for sickness and absence. Coordinate out-of-hours rotas and manage overtime tracking to optimise resource allocation. Lead twice-daily performance management calls with the Central Engineering Centre. Maintain the training matrix to ensure team competency and regulatory compliance. Manage operational performance of the engineering team against key performance indicators. Oversee vehicle management and allocation for field technicians. Health, Safety & Compliance ManagementPromote and ensure compliance with Health, Safety, and Environmental policies and procedures. Ensure all statutory, mandatory, and routine inspections are completed on schedule. Technical Operations & Service DeliveryProvide technical frontline support to technicians, addressing complex technical challenges. Deliver technical gaps not fulfilled by CDM (Contract Delivery Manager).Oversee PPM injection and technical asset management activities. Conduct thorough job audits to maintain quality and compliance standards. Monitor quality of job notes, quotes, and certificates to uphold professional standards. Perform regular Samara system checks for data integrity and process adherence. Ensure vendor competence and value for money through rigorous performance evaluation. Support skilled qualification development within the technical team. Asset & Lifecycle ManagementManage asset collection reviews from a technical perspective. Oversee asset lifecycle management to optimise equipment performance and longevity. Coordinate PPM injection for asset management optimisation. Review and maintain accurate asset registers and technical documentation. Plan and execute strategic asset replacement programmes. Client & Contract ManagementDeliver monthly performance reporting and Quarterly Business Reviews (QBR) to clients. Prepare comprehensive QBR packs showcasing performance metrics and improvement initiatives. Manage client expectations through effective escalation planning and proactive communication. Create and maintain account continuous improvement plans. Create and own the account risk register, identifying and mitigating operational risks. Develop proposals for contract renewals demonstrating value and performance excellence. Manage breach/to-breach reporting and contract variation processes. Understand and apply different contract types to optimise service delivery. Manage ad hoc improvement plans in response to client requirements. Commercial & Financial AccountabilityConduct quote reviews for cost competitiveness. Oversee debt management and financial accountability processes. Create comprehensive Risk Assessment Method Statement (RAMS) documents. Operational Excellence & ComplianceCreate monthly performance reviews analysing team and contract performance. Ensure immediate remedial actions from subcontractor delivery are recorded and actioned within required timescales. Proven experience in a Technical Services Manager or similar technical leadership role within facilities management. Strong technical background in building services engineering (mechanical and/or electrical).Financial management experience including budget control and cost optimisation. Deep technical knowledge of building engineering systems and maintenance practices. Strong client and stakeholder management skills, with a focus on client satisfaction and retention. Sound commercial acumen, including contract management, pricing, and financial performance. Analytical, data-driven approach to performance management and continuous improvement. Competent with CMMS platforms, Microsoft Office, and reporting tools. Relevant technical qualifications (City & Guilds, NVQ, HNC/HND in Building Services Engineering) desirable. Understanding of asset lifecycle management principles desirable. Experience managing subcontractors and vendor relationships desirable. At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Full time
Technical Services Manager - Commercial in Oxford employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
