At a Glance
- Tasks: Lead a team in managing MEP systems and ensure top-notch service delivery.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth, and opportunities for training and development.
- Other info: Dynamic role with opportunities for innovation and leadership.
- Why this job: Shape the future of real estate while making a real impact in critical environments.
- Qualifications: 5 years experience in critical environments and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As the post holder, you will be expected to have a detailed technical understanding of the installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team. The Account Manager will also be expected to become familiar with all aspects of the administrative and compliance requirements of the contract and Integral/JLL process & procedures.
Working closely with the engineering team, the Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence.
The Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness.
Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). The management control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations. All critical works will have Change Management approval prior to works.
Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s). Monitoring progress and managing the team performance to ensure compliance with expected outputs. Including MEP Asset Reliability Reports.
Ownership of engineering risk register and report on critical systems availability/asset reliability. Review of engineering competency, skills gaps and future training, ensure contract is staffed by competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place.
Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations. Ownership of statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards.
First Line Management of escalation of Specialist Vendor performance issues. Ensure all technical / legislative updates are effectively communicated and implemented by the engineering team. Active participation in the site escalation process, including on-call and support in the event of MEP emergency response requirements.
Ownership of the financial performance of the account including the development of opportunities relating to projects.
Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar. HV/LV Authorised Person (Or the ability to attend the training required to obtain sign off by AE). Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either). C&G Pts. 18th Edition IEE: Wiring and Installation. IOSH Managing Safely (Or NEBOSH equivalent).
Excellent communication skills and the ability to deal with all levels of staff/management/customers. Have excellent IT and report writing skills. Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints. Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training such as HV/LV Authorised Person Training.
Advanced communication skills with a full understanding of customer needs & expectations. A high level of initiative, with drive to continuously improve the operation.
Technical Service Account Manager in London employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Account Manager in London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Service Account Manager role you’re after at Jones Lang LaSalle.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Jones Lang LaSalle a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Jones Lang LaSalle.
✨Apply Through Company Websites
When you spot a role like Technical Service Account Manager at Jones Lang LaSalle, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Service Account Manager in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Service Account Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Jones Lang LaSalle a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Jones Lang LaSalle specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Jones Lang LaSalle
✨Brush Up on Core Engineering Principles
Before heading into the interview with Jones Lang LaSalle, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Jones Lang LaSalle want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
