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Role Purpose
The Soft Services Manager role is primarily intended to ensure the high quality and consistent delivery of soft services. The Soft Services Manager will have specific responsibility for the management of certain vendor relationships services across the area, and responsibility for ensuring that the Integrated Facilities Management team is consistent in quality and delivery, solutions and all arrangements around soft services provision. To achieve this, the Soft Services Manager will work very closely with the onsite delivery teams. The Soft Services Manager is expected to seek and identify best practice from across the wider JLL and the FM industry, in order to grow and develop service delivery with the areas of responsibility.
What his job involves:
The Soft Services Manager will work very closely with the QBP Soft Services Lead, the Procurement team and with the onsite delivery teams. Ensuring that both contractual obligations are protected and seeking to identify and deliver best practice and innovation from across the wider JLL and the FM industry, in order to grow and develop the service delivery, to the highest standards, within the areas of responsibility.
Key relationships are built with FM's and OSC's across IFM to identify and deliver continuous service improvements.
The Soft Services Manager will have a key role in driving sustainability within the areas of responsibility.
Overall responsibility for 3 key vendor relationships plus ad hoc vendors.
1. Management of the vendor relationship for Business Services. S...
Soft Services Manager in London employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
