JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Resident Services Agent
Sugar House Island, located at in Stratford, London, is a prestigious mixed-use development containing a Build to Rent scheme managed by JLL. This canal-side neighbourhood incorporates properties of varied use-types, designed for people to reside, work and socialise within a vibrant living and commercial environment. Situated in a well-connected East London location, Sugar House Island brings together a growing community amongst Newham's network of waterways, combining modern architecture with retained industrial heritage features. JLL are lookig to recruit a Resident Service Agent to join the team at this exciting location.
What your day-to-day will look like:
To provide a warm and courteous welcome to all residents and visitors
To actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residents
To co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed resident's expectations
To anticipate residents' needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required
Assisting residents moving into their apartment and completing apartment and appliance inductions as required
Supporting residents when moving out, ensuring all reports are filed, maintenance is actioned and deposit recommendations are made
Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels
Ensure a great working relationship is maintained with the client
Any other reasonable tasks asked to be performed by the management according to changing business needs
People and interpersonal skills
Excellent communication skills and able to display sensitivity and understanding of resident's needs.
Excellent customer relations skills, a welcoming nature and plenty of energy & enthusiasm
Must be pro-active and able to use initiative to enhance the reputation of the building
Professional presentation, confident and outgoing nature
Well organised, ability to prioritise, problem-solve and work under pressure
Attention to detail to ensure high levels of customer ser...
Resident Service Agent in London employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
