At a Glance
- Tasks: Manage a portfolio of properties while delivering exceptional client care and customer service.
- Company: Join JLL, a leading global real estate provider shaping a better future.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic team culture with a focus on innovation and personal development.
- Why this job: Make a real impact in property management and enhance client experiences.
- Qualifications: 2+ years in property management and excellent communication skills.
The predicted salary is between 32580 - 39820 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As a Property Manager, your main focus is on delivering a customer-centric property management service that prioritises the client and customer experience. Your objective is to proactively oversee and manage a portfolio of properties, providing exceptional client care and customer service and be responsible for identifying opportunities to extract value, secure additional fees, and generate new business opportunities.
Responsibilities:
- Managing a portfolio of circa 100-140 properties
- Providing an advisory, forward-thinking, and bespoke service to our clients to ensure retention rates remain high
- Seeking opportunities to increase revenue, through offering clients additional services, cross-selling JLL's services or seeking additional instructions from existing clients
- Taking initiative in resolving client issues and being proactive in keeping on top of workload
- Ensuring KPI’s and deadlines are met
- Ensuring Landlords are compliant with legislation and contractual obligations
- Adhering to 100% Health and Safety and compliance on your portfolio (including statutory compliance and HMO/selective Licensing)
- Following procedures to ensure service standards are consistent
- Arranging repairs and maintenance within a reasonable timeframe
- Handling the end of tenancy process, arranging check-out inspections and managing the deposit return process
- Ensuring all pre-tenancy works and pre-tenancy cleans are completed for all new tenancies
- 3rd party supplier invoices must be paid within a reasonable timeframe in line with our terms of business or within the timeframes as stipulated by the supplier (service charges/ground rents)
- Consistent CRM dashboard management in line with KPIs
- Dealing with insurance claims in a timely manner
Required Skills and Experience:
- 2+ years property management experience
- Confident liaising with clients via phone, email and letter
- Out of the box thinking and pro-active approach
- Ability to manage difficult clients with a calm and proactive attitude
- Have an appetite to learn and develop their career
- Ability to work under pressure with a degree of flexibility and to take control of own workload
- Excellent interpersonal skills – good communication between departments and with tenants and landlords is essential
- Excellent organisational and IT skills
- ARLA qualified
Behaviours:
- Agile
- Trustworthy
- Courageous
- Good problem solver
- Positive and ‘can do’ attitude
- Good team player
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Property Manager in London employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Jones Lang LaSalle.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Jones Lang LaSalle? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Jones Lang LaSalle's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Manager in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Manager role at Jones Lang LaSalle, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Jones Lang LaSalle
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Jones Lang LaSalle operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Jones Lang LaSalle. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Jones Lang LaSalle.
