Project Manager – Portfolio Maintenance in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

ROLE AND RESPONSIBILITIES

OVERALL ROLE

Working within a team to ensure delivery of the day-to-day Portfolio Maintenance activities for the UK, and support the UK Portfolio Maintenance Leads by being a point of contact for key stakeholders and/or client in relation to Portfolio Maintenance requests. The role will have responsibility for ensuring all Portfolio Maintenance activities are scheduled and delivered as per program and within budget. The role will focus on ensuring that each work stream is scheduled, planned and delivered on time and that the activity is delivered at its best possible level of cost and operating efficiency. They will help the team provide highly responsive and proactive management services, with particular emphasis on mechanical and electrical systems integrity and performance.

Key Tasks

• Responsible for a diverse portfolio delivering Portfolio Maintenance project requests with primary focus on mechanical & electrical systems, complemented by building fabric project requests.
• Coordinate with Workplace, Experience & Operations (WE&O) teams to ensure M&E maintenance activities align with capital improvement programs and system lifecycle planning.
• Preparation of request for quotations, presentation and business case submission to the client, and management of works from conception to completion.
• Respond to reactive issues raised which falls outside of the WE&O remit.
• Support WEO Managers with Portfolio Maintenance delivery.
• Delivery and management of the clients Portfolio Maintenance - CAPEX expenditure.
• Provide assurance and compliance with internal and external audits.

MAJOR RESPONSIBILITIES

• Client/Stakeholder Management
• Proactively engage stakeholders to ensure Portfolio Maintenance project requests are delivered successfully within budget and on time.
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation.
• Be a contact for delivery of Portfolio Maintenance project requests – providing regular updates on progress at scheduled meetings.
• Procurement & Vendor Management
• Ensure vendors are well-managed, delivering services on time and within budget.
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice.
• Contracts Management
• Assisting in managing all contracts to ensure that they are professionally delivered at the right costs.
• Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed.
• Ensure contracts are continually assessed to deliver best value to the client.
• Finance Management / Cost Control / Profitability
• Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics.
• Ensure financial processes are followed at all times.
• Health & Safety Management
• Ensure the provision of a safe working environment.
• Ensure compliance with statutory regulations on fire, health and safety standards.
• Site Operations Management
• Recommend continuous quality improvement practices and implement Industry Best Practice operations.
• Implement Portfolio Maintenance procedures and performance measures and ensure they are maintained at all times.
• Ensure all Critical Environment (CEM) requirements are met.
• Risk Management
• Ensure subcontractors and/or vendors work to Risk Assessments and Method Statements and Construction Phase Plans.
• Ensure contingency plans are in place for all work activities.
• Ensure escalation procedures and incident reporting procedures are implemented and in place.
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct.
• Achieve Key Performance Indicators and Service Level Agreements.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Degree in mechanical or electrical engineering, building services engineering, building surveying or project management, with a minimum of 3 years post degree working experience in either a consulting or contracting organisation specialising in building services or M&E projects.
• Professional Qualification of recognised body e.g. AssocRICS / MRICS (or evidence actively working towards APC), APMP or PRINCE2.
• Has experience working in the Financial Services/Banking environment.
• Experience of delivering both mechanical & electrical projects (primary focus) and fabric type projects, with demonstrated understanding of M&E system integration.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Knowledge of Occupational Safety requirements.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Knowledge of vendor management for specialised services.
• Knowledge of critical facilities and strong technical understanding of property systems (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system, UPS systems, power distribution, HVAC controls, and emergency backup systems).
• Understanding of M&E system lifecycle planning, preventive maintenance programs, and asset replacement strategies.
• Familiarity with M&E commissioning processes, testing protocols, and handover procedures.
• Proven capacity to understand and interpret commercial contracts.
• Budget management and financial analysis skills.

Critical Competencies for Success

• The successful candidate will have a proven track record of delivering a large volume of project requests particularly in mechanical and electrical systems and management of all aspects of the commercial contractual requirements from inception to financial close. Experience of delivering M&E projects ideally within a financial services environment or building services consultancy background.
• They must be fully conversant with all applicable legislation, regulations and standards.
• Experienced in the use of Excel, Word, PowerPoint, Microsoft project desirable.
• Experienced in project management and procurement.
• Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements.
• Set stretch targets for self to achieve maximum team performance.
• Sets stretch targets for team to achieve maximum team performance.
• Able to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results.
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Listens effectively and communicates through actions and example. Has strong written and oral communication skills.

Other Personal Characteristics

• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener.
• Passion for quality – has an eye for detail to make sure the best delivery of services.
• Self-motivated; confident & energetic.
• Ability to effectively deal with stressful situations.
• Flexible – able to adapt to rapidly changing situations.
• Strongly goal-oriented – able to focus on meeting all performance targets.
• Is a team player – able to cooperate and work well with others to meet targets.
• Proven ability to initiate and follow through with improvement initiatives.
• Exhibits honesty & trustworthiness.
• Open to new ideas & willing to challenge status quo.

KEY PERFORMANCE MEASURES

• Achievement of Contracted Service Levels and Performance Indicators.
• Achievement of contracted Customer Satisfaction expectations.
• Management of resource to ensure no disruption to client business.
• Achievement of savings initiatives as agreed with Client.
• Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
• Achievement of performance goals as agreed with line manager.

Location: On-site – Birmingham, GBR, London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!