Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Global Coordinator - D&C Project Controls Program(London, UK)Position OverviewThe Global Coordinator serves as the global eyes and ears of the D&C Project Controls Intake Program, supporting regional Project Intake Manager (PIM) leads — who serve as the primary points of contact for incoming project requests — across new construction, renovations (large/medium), and small-scale projects. Based in London, this role oversees and supports all Project Intake Coordinators across EMEA, APAC, and AMER, working alongside regional PIM managers to ensure efficient project initiation, consistency of processes, and standardization where needed. The position combines strategic oversight, program-wide visibility, and analytical capabilities to optimize intake processes, drive standardization across regions, and provide performance insights with clear SLA targets for each project type.Key ResponsibilitiesGlobal Oversight & Program SupportServe as the global eyes and ears of the D&C Project Controls Intake Program, maintaining program-wide visibility across EMEA, APAC, and AMER to identify risks, opportunities, and areas requiring standardization.Support and collaborate with regional PIM managers — who serve as the primary points of contact for their regions — providing guidance, sharing best practices, and ensuring consistency and quality across the global program.Oversee and support all regional Project Intake Coordinators, monitoring end-to-end intake execution to ensure reactive (1-5 days) and proactive (25-40 day) tracks stay on target while tracking AI-triage performance and Coordinator workload balance.Facilitate smooth handoffs between intake and project execution teams, ensuring continuity of information and stakeholder expectations.Quality Assurance & Standards EnforcementEnforce documentation standards, conduct audits and peer reviews, validate routing accuracy and AI-triage quality, and maintain standardized templates and process documentation across all regions.Support regional PIM managers in resolving complex routing decisions, resource conflicts, priority disputes, and ambiguous categorization across stakeholder teams globally.Information Verification & Quality ControlEvaluate completeness and quality of initial project information including scope definitions, budgets, timelines, and stakeholder documentation.Identify gaps in project requirements and engage requestors to gather missing details before assignment.Enforce documentation standards that enable accurate project scoping and reduce downstream rework.Stakeholder Coordination & CommunicationSupports intake calls (weekly/bi-weekly) and kickoff meetings with internal customers, project sponsors, and D&C Project Controls teams across all regions.Coordinate across multiple stakeholder groups including operations, finance, real estate, facilities, and business units globally.Communicate program health, standardization updates, and performance insights to D&C leadership and regional PIM managers.Serve as a trusted liaison between regional PIM teams and senior leadership, ensuring alignment on expectations and priorities across EMEA, APAC, and AMER.Analyze performance metrics including time-to-assignment, request completion rates, and resource utilization at both regional and global levels.Prepare regular reports on intake productivity, team performance, and operational efficiency for D&C Project Controls leadership.Collaborate with regional PIM managers and D&C Project Controls leadership to establish service level agreements and performance standards.Required QualificationsExperience10+ years of experience in facilities management, and/or project coordination, and/or operations management, or related roles within corporate real estate, property management, or professional services environments.Demonstrated experience managing or coordinating service delivery across multiple service providers, vendors, or contractor teams.Experience supporting or coordinating building projects, renovations, or construction-related activities within an operational environment.Exceptional people management and communication skills with confidence leading meetings, onboarding sessions, and coordinating across diverse stakeholder groups at all organizational levels.Analytical mindset with ability to interpret data, monitor KPIs, identify trends, and translate insights into actionable recommendations.Proficiency in Microsoft Excel, PowerPoint, and data visualization tools for reporting and analytics.Experience with project management systems, intake platforms, or workflow management software desirable but not essential.Certifications & QualificationsProject management certification (PMP, PRINCE2, or equivalent) desirable but not essential (willingness to obtain certification).Personal AttributesCustomer service orientation with a strong commitment to stakeholder satisfaction and delivering a safe, innovative, and welcoming workplace environment.Dedicated, hardworking, and driven to deliver excellence with a flexible approach to changing priorities.At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Full time
Project Coordinator (Full time) in London employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
