At a Glance
- Tasks: Deliver exceptional client experiences and enhance engagement in a dynamic workplace.
- Company: Join JLL, a leading global real estate services provider.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Other info: Flexible role with opportunities for growth and collaboration across various teams.
- Why this job: Make a real impact by improving workplace experiences for clients and guests.
- Qualifications: Customer service skills and a passion for hospitality are essential.
The predicted salary is between 24300 - 29700 £ per year.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills.
This role is responsible for the implementation of the experience program at the client site:
- Provide a warm, courteous and prompt welcome to all those entering the reception area.
- Ensure security procedures for your building are followed by all entering through reception.
- Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests.
- Execute Guest and Ambassador services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
- Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client.
- Support data collection, analysis and reporting to ensure alignment with the Clients' goals and objectives.
- Strive to continually improve experience service performance.
- Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.
- Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.
- Work in accordance with health and safety measures and promoting a culture of safety amongst colleagues, contractors and vendors.
- Perform and provide additional duties and support, as required, including mailroom cover, and portering.
Ensuring Exceptional Service:
- Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.).
- Assist with third party vendor relationships and service partners to provide maximum service delivery.
- Intuitive service delivery, anticipating needs or concerns exceeding Client expectations.
- Build meaningful lasting relationships with Client employees and guests.
- Receive and respond to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered.
- Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to Client's operations occur.
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
- Assist and work flexibly with Client events as needed to ensure flawless delivery.
- Serve as an event concierge and manage conference room bookings including resolution of scheduling conflicts.
- Provide administrative and operational excellence for soft services.
- Perform additional job duties, as requested.
About you:
- You have prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
- You have exceptional customer service skills and professionalism with a passion for hospitality.
- You are keen to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise.
- You work collaboratively as part of a team to solve problems with professionalism and service focused approach.
- You are adept at multitasking and are able to manage multiple projects effectively in a fast-paced environment.
- You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.
- You are open and have good communication skills.
- You strive for excellence in what you do and share ideas for improvement.
- You are proficient with Microsoft office and have an interest in technology.
- You are adaptable to work to requests and projects that may vary from day to day.
Post-room Ambassador in London employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Post-room Ambassador in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jones Lang LaSalle. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jones Lang LaSalle before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Post-room Ambassador in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jones Lang LaSalle:Your cover letter is your chance to shine! Tell us why you want to work at Jones Lang LaSalle specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jones Lang LaSalle!
How to prepare for a job interview at Jones Lang LaSalle
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
