At a Glance
- Tasks: Design and manage innovative learning programmes to empower employees in a changing workforce.
- Company: Join JLL, a leader in real estate shaping the future with technology and advisory services.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team environment with a strong emphasis on upskilling and reskilling.
- Why this job: Be at the forefront of AI transformation and help others thrive in their careers.
- Qualifications: Experience in learning and development, with a focus on AI-enabled tools.
The predicted salary is between 58500 - 71500 £ per year.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Learning & Development Lead is responsible for designing, implementing, and managing comprehensive learning programs that align with the Cisco's account's strategic objectives. The role also supports the account's AI transformation by preparing employees to adapt to AI-driven workforce shifts and leveraging modern, AI-enabled tools to enhance learning delivery.
At JLL, you'll help shape how work gets done, for our people, our clients, and the industry we lead. AI is changing careers faster than ever, and we're building a skills-first path through that change, not just reacting to it. Our Learning & Development team sits at the centre of that shift: we're the team JLL is counting on to help thousands of employees across our key client accounts adapt, grow, and thrive over the next few years.
If you've already made AI-enabled tools part of how you design and deliver learning, you'll fit right in here; we see AI as an amplifier for what you bring, not a replacement for it. This is a chance to do career-defining L&D work, build skills that stay relevant as the future of work keeps changing, and help JLL's people move forward with confidence through intentional and strategic upskilling and reskilling initiatives.
Key Responsibilities:
- Serve as the primary L&D consultant for the Cisco account.
- Apply deep diagnostic skills to uncover root competency gaps behind training requests and scope tailored, high-impact learning solutions.
- Establish trusted advisor relationships with senior account leadership, business partners, and department heads.
- Align diverse stakeholders around a unified, standardized learning model and communicate L&D's strategic value clearly.
- Personally deliver, facilitate, and execute a range of development programs, including leadership development, skills training, and employee onboarding.
- Maintain a high level of visibility by actively leading both digital and in-person learning interventions.
- Develop and implement the account's L&D strategy in alignment with wider business goals.
- Partner with HR and department heads to support performance management, design development plans for high-potential employees, and support succession planning initiatives.
- Monitor and evaluate program effectiveness using key performance indicators (KPIs).
- Manage the account L&D budget efficiently to ensure cost-effective resource allocation.
Key Skills:
- Outstanding consulting and scoping abilities; capable of diagnosing performance gaps, identifying future capability requirements, and aligning learning solutions directly to commercial business goals.
- Expert ability to build trust quickly with senior account directors and key client stakeholders; skilled at managing expectations, presenting data-driven business cases, and negotiating shared outcomes.
- Strong pedigree in direct classroom and virtual facilitation; easily adapts approach as AI capabilities and business priorities shift.
- Leverages metrics and completion data to build a narrative around the business value and impact of L&D initiatives.
Learning and Development Manager - Full-time in London employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
