Head of Bewonder* in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This is an exciting opportunity to fill the role of Head of Bewonder*. This role will contribute to Bewonder’s growth strategy and be the driving force behind the implementation of that strategy by leading by example, setting the highest of standards and being true to Bewonder’s values. Bewonder* is a creative consultancy that connects people and place through a range of services including Customer Experience, Digital, Placemaking, Wayfinding, Marketing and Communications. At its heart is its proposition - Just Imagine – a promise to both clients and the team, which must be kept.

The role is required to ensure we deliver exceptional and effective creative solutions backed up by a best-in-class client experience. The successful candidate will be an authentic leader who is also a natural collaborator. The role will require an enthusiastic, passionate, and forward-thinking individual who will strive for excellence in everything we do. The role will report directly to the Head of Clients – PAM UK and will also work very closely with wider PAM and JLL stakeholders.

You will enjoy working strategically with clients, inspiring a team, and creating a culture of growth, creativity and high performance. A core part of this role is the need to win new work and actively engage, interact with, and target new clients. We are looking for an exceptional and highly regarded individual who can drive Bewonder* forward by leading the growth strategy, team, quality of output, clients and commercial performance.

Key Responsibilities:

• Leadership: Make sure the Bewonder* growth strategy is understood, alive and thriving across the team. Be the epitome of the business’s values and hold others to the same high standard. Manage and develop the Senior Leadership Team and ensure they are doing the same with their direct reports.
• Commercial: Define and meet the business’s commercial targets. Review financial performance against the targets and make any necessary adjustments. Review and analyse data to identify where improvements can be made.
• Clients: Build and maintain strong relationships with key clients, understand their needs and ensure high levels of satisfaction. Ensure all client strategies and creative proposals are on brief, of high quality and true to Bewonder’s Just Imagine proposition. Address any client concerns quickly and effectively.
• Team: Lead and motivate a multi-disciplinary team across Client Service, Studio, CX and Operations. Recruit, retain and develop top talent. Create and nurture a collaborative and innovative environment and culture.
• Growth: Ensure there’s an effective growth strategy in place that identifies and capitalises on opportunities with existing clients, new clients and the wider JLL business.

Key Skills:

• Understand the integral role the Bewonder* team plays in respect of the work we do for our clients.
• Natural collaborator who works in the interest of Bewonder*, JLL and our clients.
• Focus on delivering high quality work as well as the overall client experience.
• Strong financial and commercial skillset including ability to set/manage growth budgets, manage resourcing and overall spend against client delivery.
• Strong governance mindset to ensure risk is mitigated and the overall standard of delivery is consistent.
• Excellent communication and interpersonal skills to ensure followship in the team.
• Adopts a continuous improvement mindset and looks for new opportunities to enhance the quality of our work as well as the client experience.
• Strong change mindset and acceptance that the Bewonder* team (at all levels) need to embrace change and the benefits it can bring.
• Ability to empower your team and delegate important tasks to be completed.
• Promotes open, constructive, and collaborative relations with superiors, direct reports, peers, and clients.
• Strategic thinker and analytically minded.
• Skilled in conflict management and negotiation.
• Authentic leadership style to create a culture of openness and honesty in the team.

Qualification & Experience:

• 10+ years of agency and client management experience.
• Proven track record in business, client and team growth.
• Strong understanding of marketing principles, strategy, creative development and campaign execution.
• Experience of inspiring a team and delivering on agreed growth objectives.
• Expert in business development, including pitching and negotiation.
• Strong governance skillset, to drive a consistent service output whilst maintaining risk profile and overall direction of travel.
• Strong problem solving, influencing, conflict resolution and decision-making skills.
• Experience in operating in a fast-moving company with multiple stakeholders.
• Ability to initiate and lead business discussions and drive ongoing engagements with C-Suite level clients and JLL executives.
• Ability to build and lead a high-performing team.
• Outstanding written and verbal communication skills.
• Energetic and collaborative team player who feeds off goal setting and achievement.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!