At a Glance
- Tasks: Lead operations and customer services for a top-tier food brand.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a collaborative team driving innovation in the industry.
- Why this job: Shape the future of real estate while enhancing customer experiences.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The General Manager is the primary responsible person for delivering all operations and customer-related services to the building and its occupants, ensuring that facilities services accord with best practice standards as defined by JLL and the building owners. As JLL's and the building owners' ambassador, the General Manager will maintain and promote the property's position in the locality as best in class for occupiers to work in, working closely with senior representatives of building tenants, building owners' representatives, and the broader JLL Property & Asset Management Team.
The General Manager will play a critical role within our growing property management team, working proactively and using initiative in a highly competitive, fast-paced and dynamic work environment.
Team Structure
The General Manager has line management responsibilities for the on-site Facilities Management team. Reporting to the JLL Client Lead FM, the General Manager will be the representative for specified key client/occupier issues and will work alongside several client-focused teams including Property Managers and Client Accountants.
Client Service
- Understand the client's objectives and instructions, ensuring alignment of all operational activities with client expectations.
- Assist in client reporting concerning all on-site operational issues and act as the primary point of contact for client communications.
- Act as lead for the client in all matters relating to property operations to establish and enhance brand image.
- Maintain and promote the property's service delivery and position it in the locality as best in class for occupiers to work in.
Customer Experience
- Establish and manage a property strategy providing high standards of customer service that enhances customer experience and develops a property partnership community.
- Regularly meet with occupier representatives to fully understand their wants and needs, and manage on-site service partners to ensure optimal customer satisfaction.
- Liaise with the client to undertake periodic customer feedback sessions and respond to achieve positive outcomes.
Operations & Supplier Management
- Lead, develop and inspire the on-site FM team to deliver high standards of service and ensure KPIs are met across all areas of on-site operations.
- Deliver all landlord operations including planned preventative maintenance, reactive maintenance, and statutory compliance.
- Manage and coordinate all on-site contractor activities, ensuring compliance with building standards, health and safety requirements, and service level agreements.
- Build effective working relationships with key suppliers, coordinating with specialist teams to maintain building systems and infrastructure.
Team Leadership & Development
- Provide visible leadership to the on-site team, fostering a collaborative, high-performance culture.
- Conduct regular team meetings, performance reviews, and development planning; recruit, train, and develop team members to build capability.
- Promote health, safety, and wellbeing across the team and building community.
Financial Management
- Support budget preparation and forecasting, monitor expenditure against budget and implement cost control measures.
- Identify opportunities for operational efficiencies and value enhancement, and support client financial reporting requirements.
Risk & Compliance Management
- Ensure full compliance with all statutory obligations, health and safety legislation, and building regulations.
- Conduct regular inspections and audits to identify and mitigate risks, and manage incident reporting and investigation.
- Ensure all required certifications, permits, and documentation are current and accessible.
Skills, Experience & Qualifications
- Proven commercial management experience in property or facilities management roles, with a strong understanding of building operations, maintenance, and compliance.
- A proven track record in managing and motivating on-site operational teams and managing service charge budgets.
- A track record of implementing successful customer-oriented activities with a commitment to delivering exceptional service.
- Excellent stakeholder management skills, with the ability to build effective relationships with clients, occupiers, contractors, and internal teams.
- Inspiring leadership qualities with experience in team development, driving continuous improvement, and supporting change.
- Strong commercial and financial acumen, with an understanding of budget control, service charge management, and value creation.
- A proactive approach to problem-solving, with strong organizational skills to prioritize demands and deliver results under pressure.
- Health and safety qualifications (e.g., NEBOSH, IOSH) are highly desirable.
General Manager - Food Brand in London employer: Jones Lang Lasalle
At JLL, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored career development opportunities and the chance to work alongside industry experts in the heart of Birmingham and London. Join us to be part of a forward-thinking team that values your contributions and empowers you to make a meaningful impact in the real estate sector.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Food Brand in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Jones Lang Lasalle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Jones Lang Lasalle
Don't be shy about reaching out to Jones Lang Lasalle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Food Brand in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Jones Lang Lasalle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Jones Lang Lasalle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
