Overview
As EMEA Account Director, you lead the strategic delivery of integrated facility management (IFM) and small projects for a flagship global account across Europe, the Middle East, and Africa. You drive growth, optimize delivery, and foster innovation through AI-enabled decision making. You manage a large, multi-market team and ensure financial discipline, risk control, and client satisfaction at the highest level. This role suits a decisive, executive leader who shapes cross‑regional operations and transformational programs. You’ll partner with client leadership to sustain performance and unlock growth opportunities.
Responsibilities
- Provide strategic direction and operational oversight for the EMEA account, ensuring seamless IFM and Small Projects delivery
- Drive growth strategy initiatives including improved small project work delivery and enhanced IFM delivery
- Champion innovation through AI-driven decision making and new technology adoption across the account
- Lead, mentor, and develop a high-performing team of approximately 250 EMEA-based professionals
- Address resourcing challenges and implement effective staff retention strategies across multiple markets
- Foster a culture of excellence, consistency, and continuous improvement in service delivery
- Build organisational capability through process training and development initiatives
- Demonstrate exceptional financial acumen in managing account P&L, budgets, and forecasting for this high-value portfolio
- Ensure robust reporting mechanisms, KPI governance, and performance measurement frameworks
- Drive operational consistency across service delivery touchpoints throughout the EMEA region
- Manage risk mitigation strategies and ensure contractual compliance across all sites
- Serve as the primary executive relationship owner with the client EMEA senior leadership team
- Identify and execute growth opportunities
Key requirements
- Minimum 10+ years progressive experience in facility management, corporate real estate, or related industries
- Proven track record leading large-scale, complex, multi-country accounts
- Demonstrated success managing large teams across multiple geographies
- Extensive experience with integrated facility management and project delivery
- Strong background in Workplace Experience strategy and delivery
- Advanced financial management skills with demonstrated expertise in P&L ownership, budget management, and commercial negotiations
- Strong understanding of contract structures, pricing models, and risk/reward frameworks
- Experience managing accounts with significant financial complexity and multi-year commitments
- Exceptional gravitas and executive presence with ability to influence and command respect amongst senior client stakeholders
- Mature, measured approach to complex challenges, demonstrating composure under pressure
- Solution-driven mindset with proven ability to navigate obstacles and deliver pragmatic outcomes
- Diplomatic and politically astute, skilled at building consensus and managing sensitive situations
- Expert stakeholder management capabilities across multiple internal and external constituencies, including client executives, regional teams, vendors, and JLL leadership
- Proven change management and transformation leadership skills
- Cultural sensitivity and ability to navigate complex, matrixed organizations across EMEA
- Deep knowledge of workplace services, IFM operations, and small projects delivery
- Familiarity with technology-enabled workplace solutions and data-driven decision making
- Understanding of sustainability, ESG, and workplace innovation trends
- Emotional intelligence and self-awareness
- Resilience and adaptability in fast-paced environments
- Collaborative yet decisive leadership style
- Integrity and ethical decision-making
- Strong relationship-building skills with diverse stakeholder groups
- emotional intelligence
- resilience
- collaborative leadership
- IFM operations
- small projects delivery
- data-driven decision making
EMEA Account Director in London employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
