Building Ambassador in London

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. Provide a warm, courteous and prompt welcome to all those entering the reception areaEnsure security procedures for your building are followed by all entering through reception Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guestsExecute Guest and Ambassador services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulationsConduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client. Support data collection, analysis and reporting to ensure alignment with the Clients' goals and objectives. Strive to continually improve experience service performance. Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives. Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience. Work in accordance with health and safety measures and promoting a culture of safety amongst colleagues, contractors and vendorsPerform and provide additional duties and support, as required, including mailroom cover, and porteringEnsuring Exceptional ServiceWork collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)Assist with third party vendor relationships and service partners to provide maximum service deliveryIntuitive service delivery, anticipating needs or concerns exceeding Client expectationsBuild meaningful lasting relationships with Client employees and guestsReceive and respond to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client's operations occurEngage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficienciesAssist and work flexibly with Client events as needed to ensure flawless deliveryServe as an event concierge and manage conference room bookings including resolution of scheduling conflictsProvide administrative and operational excellence for soft services Perform additional job duties, as requested About youYou have prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferredYou have exceptional customer service skills and professionalism with a passion for hospitalityYou are keen to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertiseYou work collaboratively as part of a team to solve problems with professionalism and service focused approachYou are adept at multitasking and are able to manage multiple projects effectively in a fast-paced environmentYou keep up to date with industry trends and have direct experience or an interest in facilities management and customer serviceYou are open and have good communication skillsYou strive for excellence in what you do and share ideas for improvementYou are proficient with Microsoft office and have an interest in technologyYou are adaptable to work to requests and projects that may vary from day to dayLocation: At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Full time