Assistant Estates Manager Assistant Estates Manager in London

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. We’re focused on opportunity and want to help you make the most of yours.

What this job involves:

• The Assistant Property Manager role has a clear purpose: to support the Property Manager in continually enhancing the quality and value of Amazon buildings, by providing an innovative, operationally efficient and commercially competitive property management service.
• Amazon has a growing portfolio of UK buildings where responsibility extends beyond the occupier demise, to include the management of the building or the estate.
• Assist with the delivery of building FM service across hard and soft services and develop excellent relationships and regular dialogue with stakeholders in support of the Property Manager.
• Provide support in the operational management of Amazon controlled properties, generating ideas and innovations to deliver a best in class service.
• Be the focal point of contact for all occupiers, responsible for promoting and maintaining positive relationships across key stakeholders, including Landlords, retail tenants and neighbours in the local community.
• Working closely with the Property Manager, monitor service charge budget expenditure, ensuring frugal and sustainable procurement of goods and services.
• Assist in the delivery of capital asset planning, such as lifecycle replacement plans and the management of fabric maintenance, with focus on sustainability.
• Carry out regular detailed inspections of retail and commercial properties to maintain accurate and up to date records, inclusive of A3 (restaurant) unit services.
• Support in managing suppliers to ensure effective, safe and compliant delivery of all property management services, providing feedback to the Property Manager and participation in monthly meetings.
• Audit and review help desk tasks, approving and instructing engineering subcontractor quotes to quickly resolve issues impacting customers.
• Assist in developing collaborative working practices with the Amazon security team in areas of shared responsibility, such as perimeter management, loading bay, lifts, keys and retail.
• Assist with the development and roll out of business continuity management systems specific to each building.
• Review property-specific documentation, updating periodically as appropriate and support in the preparation of other documentation such as management reports.
• Where necessary, provide administrative support to ensure consistency across the portfolio.
• Undertake any other reasonable property management-related duties as required by management or leadership.
• Provide cover as required for wider team members, with specific responsibility for ensuring that the Property Manager function is covered in its absence.
• Conversant with RICS code of practice in commercially property service charge.
• Be able to win the trust and co-operation of key property stakeholders.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.