Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. EMEA Account DIrectorPosition OverviewJLL is seeking an exceptional Account Lead to oversee and drive the strategic delivery of integrated facility management services in EMEA, for one of our flagship global accounts..Key ResponsibilitiesStrategic LeadershipProvide strategic direction and operational oversight for the EMEA account, ensuring seamless delivery of IFM and Small Projects services across the portfolioDrive growth strategy initiatives including improved small project work delivery and enhanced IFM deliveryChampion innovation through AI-driven decision making and new technology adoption across the accountTeam ManagementLead, mentor, and develop a high-performing team of approximately 250 EMEA-based professionalsAddress resourcing challenges and implement effective staff retention strategies across multiple marketsFoster a culture of excellence, consistency, and continuous improvement in service deliveryBuild organisational capability through process training and development initiativesFinancial & Operational ExcellenceDemonstrate exceptional financial acumen in managing account P&L, budgets, and forecasting for this high-value portfolioEnsure robust reporting mechanisms, KPI governance, and performance measurement frameworksDrive operational consistency across service delivery touchpoints throughout the EMEA regionManage risk mitigation strategies and ensure contractual compliance across all sitesClient Relationship & GrowthServe as the primary executive relationship owner with the client EMEA senior leadership teamIdentify and execute growth opportunitiesRequired QualificationsExperienceMinimum 10+ years progressive experience in facility management, corporate real estate, or related industriesProven track record leading large-scale, complex, multi-country accountsDemonstrated success managing large teams across multiple geographiesExtensive experience with integrated facility management and project deliveryStrong background in Workplace Experience strategy and deliveryFinancial & Business AcumenAdvanced financial management skills with demonstrated expertise in P&L ownership, budget management, and commercial negotiationsStrong understanding of contract structures, pricing models, and risk/reward frameworksExperience managing accounts with significant financial complexity and multi-year commitmentsLeadership Competencies & Personal AttributesExceptional gravitas and executive presence with ability to influence and command respect amongst senior client stakeholdersMature, measured approach to complex challenges, demonstrating composure under pressureSolution-driven mindset with proven ability to navigate obstacles and deliver pragmatic outcomesDiplomatic and politically astute, skilled at building consensus and managing sensitive situationsExpert stakeholder management capabilities across multiple internal and external constituencies, including client executives, regional teams, vendors, and JLL leadershipProven change management and transformation leadership skillsCultural sensitivity and ability to navigate complex, matrixed organizations across EMEATechnical SkillsDeep knowledge of workplace services, IFM operations, and small projects deliveryFamiliarity with technology-enabled workplace solutions and data-driven decision makingUnderstanding of sustainability, ESG, and workplace innovation trendsPersonal CharacteristicsThe ideal candidate will demonstrate: Emotional intelligence and self-awarenessResilience and adaptability in fast-paced environmentsCollaborative yet decisive leadership styleIntegrity and ethical decision-makingStrong relationship-building skills with diverse stakeholder groupsLocationUK, London/South EastLocation: At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. 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Account Manager - Remote/Flexible Working Hours in London employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
