b Overview /b p As EMEA Account Director, you lead the strategic delivery of integrated facility management (IFM) and small projects for a flagship global account across Europe, the Middle East, and Africa. You drive growth, optimize delivery, and foster innovation through AI-enabled decision making. You manage a large, multi-market team and ensure financial discipline, risk control, and client satisfaction at the highest level. This role suits a decisive, executive leader who shapes cross‑regional operations and transformational programs. You’ll partner with client leadership to sustain performance and unlock growth opportunities. /p b Responsibilities /b ul li Provide strategic direction and operational oversight for the EMEA account, ensuring seamless IFM and Small Projects delivery /li li Drive growth strategy initiatives including improved small project work delivery and enhanced IFM delivery /li li Champion innovation through AI-driven decision making and new technology adoption across the account /li li Lead, mentor, and develop a high-performing team of approximately 250 EMEA-based professionals /li li Address resourcing challenges and implement effective staff retention strategies across multiple markets /li li Foster a culture of excellence, consistency, and continuous improvement in service delivery /li li Build organisational capability through process training and development initiatives /li li Demonstrate exceptional financial acumen in managing account P L, budgets, and forecasting for this high-value portfolio /li li Ensure robust reporting mechanisms, KPI governance, and performance measurement frameworks /li li Drive operational consistency across service delivery touchpoints throughout the EMEA region /li li Manage risk mitigation strategies and ensure contractual compliance across all sites /li li Serve as the primary executive relationship owner with the client EMEA senior leadership team /li li Identify and execute growth opportunities /li /ul b Key requirements /b ul li Minimum 10+ years progressive experience in facility management, corporate real estate, or related industries /li li Proven track record leading large-scale, complex, multi-country accounts /li li Demonstrated success managing large teams across multiple geographies /li li Extensive experience with integrated facility management and project delivery /li li Strong background in Workplace Experience strategy and delivery /li li Advanced financial management skills with demonstrated expertise in P L ownership, budget management, and commercial negotiations /li li Strong understanding of contract structures, pricing models, and risk/reward frameworks /li li Experience managing accounts with significant financial complexity and multi-year commitments /li li Exceptional gravitas and executive presence with ability to influence and command respect amongst senior client stakeholders /li li Mature, measured approach to complex challenges, demonstrating composure under pressure /li li Solution-driven mindset with proven ability to navigate obstacles and deliver pragmatic outcomes /li li Diplomatic and politically astute, skilled at building consensus and managing sensitive situations /li li Expert stakeholder management capabilities across multiple internal and external constituencies, including client executives, regional teams, vendors, and JLL leadership /li li Proven change management and transformation leadership skills /li li Cultural sensitivity and ability to navigate complex, matrixed organizations across EMEA /li li Deep knowledge of workplace services, IFM operations, and small projects delivery /li li Familiarity with technology-enabled workplace solutions and data-driven decision making /li li Understanding of sustainability, ESG, and workplace innovation trends /li li Emotional intelligence and self-awareness /li li Resilience and adaptability in fast-paced environments /li li Collaborative yet decisive leadership style /li li Integrity and ethical decision-making /li li Strong relationship-building skills with diverse stakeholder groups /li /ul ul li emotional intelligence /li li resilience /li li collaborative leadership /li li IFM operations /li li small projects delivery /li li data-driven decision making /li /ul
EMEA Account Director employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
