Overview
As Quality & Risk Director, you lead strategic quality initiatives to protect the account's reputation and drive culture change toward excellence. You will shape, implement, and continuously improve Quality & Compliance programs in collaboration with client teams and vendors. Your work ensures regulatory alignment, audit readiness, and superior service delivery within contractual and industry standards. This role offers impact across operations, facilities, and maintenance while shaping a compliant, ethical, and quality-focused culture.
Responsibilities
- Develop and direct quality programs (non-conformance investigations, CAPAs, training compliance, supplier qualifications) to meet or exceed expectations
- Manage third-party vendor compliance programs including qualification, quality agreements, audits, and performance monitoring
- Interface with client quality personnel to ensure adherence to Quality Agreements and proper documentation
- Create trend analyses and maintain compliance documentation for regulatory readiness and audits
- Supervise, mentor, and train team members and share learnings across account teams
- Ensure implementation of JLL's Quality Management System and ISO 9001:2015 requirements
- Prepare periodic status reports on Quality Programs and drive process improvements for client satisfaction
Key requirements
- Bachelor's degree in business management
- Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree)
- Proven strategic quality and regulatory leadership for facilities
- Understanding of international regulations related to facilities, utilities, equipment, and laboratories in drug product manufacturing
- Direct experience in Global real estate quality assurance or quality control with regulatory background
- Strong knowledge of ISO 9001:2015
- Proven leadership to sustain compliant, ethical, and quality cultures
- Excellent internal and external customer service experience with a track record
- Knowledge of quality engineering techniques (investigations, root-cause, CAPAs, audits, vendor qualification, change control)
- leadership
- strong communication
- customer service orientation
- Quality Management System (QMS) implementation
- ISO 9001:2015 standards
- CAPA and root-cause analysis
Global Director - Quality & Risk in Dundee employer: Jones Lang LaSalle
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a vibrant environment where surveyors can thrive, with flexible and hybrid working options that support a healthy work-life balance. We are committed to employee growth, providing opportunities for professional development in the affordable housing sector, while making a meaningful impact in the community through our work in social housing.
