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- Tasks: Be the face of our company, ensuring every visitor has a memorable experience.
- Company: Join a dynamic team focused on delivering top-notch workplace experiences.
- Benefits: Enjoy flexible work settings and opportunities to grow your skills.
- Why this job: Perfect for those who love engaging with people and creating positive environments.
- Qualifications: Experience in reception or hospitality is a plus; strong communication skills are essential.
- Other info: You'll work in various settings and collaborate with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.
What this job involves
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Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
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Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
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Receive, direct and relay telephone, email and other queries via front of house
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Greet, assist and direct candidates/new hires/visitors and the general public appropriately
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Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
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Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
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Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
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Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
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Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
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High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
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Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
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Provide timely, accurate & personalized response to meetings and events enquiries
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Work flexibly in different settings as part of a the team
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Coordinate the daily updating of room booking displays in line with local/regional processes
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Play a key part in supporting onsite space audits and walk-the-store processes
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Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks
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Experience in reception, concierge or related field
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Previous catering or hospitality experience is desirable
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Excellent people skills and ability to interact with a wide range of client staff and demands
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Previous experience of working within a high profile corporate environment
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Facilities Management exposure would be beneficial
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Fluency in English and local language
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Strong PC literacy and proven ability to manage daily activities using various systems.
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Very high attention to detail
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Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
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Ability to maintain professionalism at all times and be an ambassador of the team.
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Be an excellent team player with the want to go above and beyond for each other
Corporate Receptionist employer: Jones Lang Lasalle
Contact Detail:
Jones Lang Lasalle Recruiting Team
+442074934933
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist
✨Tip Number 1
Familiarize yourself with the specific visitor experience standards and procedures of the company. Understanding their approach to customer service will help you align your responses during the interview.
✨Tip Number 2
Showcase your knowledge of local area services, such as shops and restaurants, during your interactions. This demonstrates your commitment to enhancing the visitor experience and your ability to provide personalized assistance.
✨Tip Number 3
Prepare examples from your past experiences that highlight your attention to detail and customer service skills. Be ready to discuss how you've handled challenging situations in a reception or hospitality role.
✨Tip Number 4
Emphasize your teamwork abilities and willingness to support colleagues. The role requires flexibility and collaboration, so sharing instances where you've gone above and beyond for your team can set you apart.
We think you need these skills to ace Corporate Receptionist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Corporate Receptionist position. Understand the key responsibilities and required skills, such as customer service excellence and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience in reception, concierge, or hospitality roles. Emphasize your people skills and any previous work in high-profile corporate environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing exceptional visitor experiences. Mention specific examples from your past roles that demonstrate your ability to handle front-of-house services and maintain high standards.
Highlight Relevant Skills: In your application, make sure to emphasize your strong PC literacy, communication skills, and ability to work flexibly in different settings. These are crucial for the role of Workplace Experience Ambassador.
How to prepare for a job interview at Jones Lang Lasalle
✨Showcase Your Customer Service Skills
As a Corporate Receptionist, your ability to engage with customers is crucial. Prepare examples of how you've provided exceptional service in previous roles, highlighting your attention to detail and ability to create memorable experiences.
✨Demonstrate Your Organizational Abilities
This role involves managing multiple tasks simultaneously. Be ready to discuss how you prioritize tasks, manage room bookings, and ensure that all meeting spaces are set up perfectly. Mention any tools or systems you’ve used to stay organized.
✨Familiarize Yourself with Emergency Procedures
Understanding emergency and evacuation procedures is vital for this position. Research the company's protocols and be prepared to discuss how you would handle various scenarios to ensure visitor safety.
✨Exhibit Team Spirit and Flexibility
The role requires working closely with various teams. Share examples of how you've collaborated with others in past jobs, emphasizing your willingness to support colleagues and adapt to different work environments.
