Workspace Operations and Services Coordinator

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting. What this job involves: The Workspace Operations and Services Coordinator is a multi-disciplinary role responsible for the delivery of contracted services. Aligned with the Line Manager, the Workspace Operations and Services Coordinator will be responsible for providing build a sense of community within the workspace and create memorable experiences through supporting colleagues and their work, regardless of where that is. They create a welcoming atmosphere and are the primary point of contact for all employees and their visitors. They will act as an ambassador of the JLL team, representing our values at all times and building long term strong relationships, interfacing not only with key site stakeholders but also with service partners, vendors, and very specially with site occupants. Tasks will be timely and conscientiously done, managing the risk and ensuring the building readiness. Role and Responsibilities: Promote a healthier work environment, connect with people, share good initiatives such as sport activities and others. The wellbeing of teams is a top priority for JLL Strongly contributes for the readiness of the building for the working day Proactively identifying issues and working with the responsible operations teams (e.g. engineering, cleaning, mail) to manage them through to completion, supporting the One JLL Team with response and resolution of all incidents. Supports the resolution and reporting of any incident / accident investigations Works together with the leadership to implement the property risk management program and industry best practice operations Support the implementation and monitoring of disaster recovering and business continuity plans Proactively managing any issues / tickets to an efficient closure, including the logging in the work planning tool (Corrigo). If not possible, escalate to the Line Manager before impacting the colleague / guest experience Support engineering / JLL service partners with communicating any impacts of scheduled or unplanned works to the client and JLL leadership. Take ownership and act accordingly to close any non-conformity coming from audits, assessments and inspections, related to your portfolio or as per requested by your line manager. Oversight of data integrity - ensure continuous accurate data (e.g. sensor data, floor plans, team org charts, DART) Support the use of technology and digital platforms to enable the Guest Experience team to be agile and present and deliver best-in-class service Be on top of the overall site performance metrics. Work with colleagues and vendor partners to proactively manage completion of all work load within SLAs and KPIs (not just directly addressed tasks) Coordination of supply partners, ensuring they follow JLL EHS rules