At a Glance
- Tasks: Ensure top-notch experiences for clients and colleagues in a dynamic workspace.
- Company: Join JLL, a leader in real estate shaping a better world.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Exciting opportunities for personal development and making a real impact.
- Why this job: Be part of a vibrant team driving meaningful change in workplace strategy.
- Qualifications: Experience in customer service and a passion for excellence.
The predicted salary is between 31500 - 38500 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.
The role of Workspace Experience Ambassador is to ensure the highest levels of client, colleague and visitor experience and care. To consistently deliver service excellence and drive to provide seamless colleague experience, and all floor duties are attended to, adding value at every opportunity. The experience ambassador should be a self-motivated individual who has an instinctive customer-centric approach that anticipates our client colleagues' needs, answers questions and delivers effective solutions (utilising stakeholder network).
- Ownership of meeting rooms including in-room technology (triage and first line fix), escalating where specialist technical support is required.
- Establish relationships with key stakeholders across the workspace teams.
- Become an effective bridge point between the business units, local/regional CRE and the HSBC end-user colleagues.
- Support orientation of new staff as well as aiding staff visiting from other offices.
- Be aware of any changes occurring within each business.
- Oversee the behaviours and etiquettes in the workspace through ongoing monitoring, engagement, and communications with the various teams to ensure alignment to Openwork principles.
- Support our facilities management team in responding to internal workplace issues including at workstations, meeting rooms, communal areas, etc.
- Undertake smart space analysis and general observations to understand key peak periods, downtimes, and broader behaviours in the workspace.
- Ensure Security and Health and Safety procedures are always adhered to.
- Act as a first responder to administer first aid when necessary.
Personal Presentation and Responsibilities
- Maintain a professional, polite and considerate manner at all times.
- Adhere to uniform and presentation standards as per the personal appearance guidelines.
- Taking ownership of workspace experience responsibilities to constantly develop service standards.
Person Specification/Requirements
- At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline.
- Self-motivated individual committed to service excellence.
- Possesses an operational knowledge of all workplace services and standard operating procedures, together with in-house meeting reservations procedures, and other internal/external communication methods.
- Ability to demonstrate empathy, excellent customer service and practical skills.
- Skilled in guest/client service and confident in striving for excellence.
- Operational knowledge of all reception services and standard operating procedures.
- Must have excellent organisational skills and good attention to detail.
- Ability to use own initiative and take ownership.
- Should have an excellent and positive "can do attitude" and be a great team player and supporter.
- Able to work in a busy and pressurised environment providing a discreet and personalised service.
Location: On-site - London, GBR
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Workspace Experience Ambassador employer: Jones Lang LaSalle Limited
Jones Lang LaSalle Limited empowers its employees to shape a brighter future in real estate, offering a dynamic work environment that fosters growth and belonging. The company values talent and provides numerous opportunities for career advancement, making it an attractive employer for those seeking to make a meaningful impact in the industry.
Contact Details:
Jones Lang LaSalle Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workspace Experience Ambassador
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jones Lang LaSalle Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jones Lang LaSalle Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workspace Experience Ambassador
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jones Lang LaSalle Limited:Your cover letter is your chance to shine! Tell us why you want to work at Jones Lang LaSalle Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jones Lang LaSalle Limited!
How to prepare for a job interview at Jones Lang LaSalle Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
