Transactions Manager

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What this job involves:

Our client's Transaction Managers execute real estate transactions to meet the client's business and occupancy needs. Working with local brokers and the JLL/client project teams, our TMs manage the entire transaction process through coordinating and tracking all tasks that are required to be completed, to ensure timely execution and advising the client throughout.

The Transaction Manager has a wide-ranging role - in addition to the execution of transactions, general portfolio/estates management activities will form part of this role, as will being able to bring portfolio strategy capabilities to certain projects (if needed).

To be successful, the TM will need to demonstrate experience in managing complex projects to successful outcomes across a regional real estate portfolio, using strong Project and Programme Management skills at all times. The ability to think strategically, 'out of the box' and to demonstrate to the client that they have a can-do attitude and ownership mentality will be critical.

What your day-to-day will look like:

• Full execution of a wide variety of CRE transactions, including capital and lease acquisitions, sale and leasebacks and disposition transactions, demonstrating at all times, a high level of proficiency and knowledge.
• Where required, provide portfolio/programme management support to certain projects, if additional portfolio strategy support is needed within the region.
• Assist with the development and execution of cross-functional real estate strategies and transactions which support the client's core business, plans, and objectives.
• Bring a Project Management mentality to the execution of transactions.
• Actively engage with the client to define objectives and agree requirements at the commencement of a transaction.
• Review transaction-related documents as part of the due diligence process.
• Gather and evaluate economic, demographic and real estate market data to support and inform all transactional activity, in liaison with local market experts and JLL Research teams.
• Deploy the Best Broker Programme to ensure the best broker in the market is appointed every time, and complete an assessment of broker performance post-completion.
• Manage and coordinate all broker activity, ensuring performance in line with the client's expectations across all countries/regions.
• Prepare and complete commission agreements with brokers.
• Formulate negotiation strategies/plans, in liaison with the appointed broker.
• Provide comprehensive lease cost data and other RE financial information to allow financial appraisals to be undertaken.
• Have full understanding of the client's Critical Lease Terms, and seek to incorporate these into all agreements (where appropriate).
• Support project team in performance of due diligence on potential new locations.
• Prepare recommendation documents including reports of authorisation for recommended options and assist in securing necessary client approvals.
• Prepare commission invoices in line with agreed processes.
• Complete all required transaction close-out activities, including full handover to Lease Administration, Project Management and Facilities Management, as appropriate.
• Confidently lead project status meetings on a regular basis with cross-functional JLL and the client's teams.
• Integrate and coordinate with all JLL and client functions as appropriate, demonstrating a collaborative mentality.
• Liaise with the client's legal or external counsel as appropriate.
• Provide regular status reports and chair calls and meetings as necessary.
• Demonstrate strict management of all transaction timelines.
• Maintain complete record of all key transaction documents in Market App tool.
• Where applicable, complete savings calculations following completion of a transaction and secure client alignment and approval.
• Connect regularly (no less than monthly) with the relevant client Real Estate Managers, to review current transaction activity, pipeline activity and forthcoming critical lease events.
• Manage acquisition and disposition commission flow, having regard to the Account KPI and broker performance indicators.
• Support the client's real estate budgeting, by providing RE forecast data where required (e.g. dilapidation estimates, market rent estimates etc.).
• Assist with provision of data for all KPI reporting - Portfolio Management, Savings, and Account Management KPIs.
• Demonstrate effective communication at all times including use of video calls (Teams).
• Support the preparation of annual Mark to Market reports, through liaison with local brokers.
• Provide general advice and support in connection with current and completed transactions.
• Continuously seek to develop, implement, streamline and improve client and JLL processes.
• Identify and share best practice or lessons learned, to ensure continuous improvement.
• Have full regard to the client's Transaction Manager Profile and the client/JLL Real Estate Expectations document.
• Provide advice and support as necessary on a wide range of portfolio/estate management topics.

Key Performance Measures:

• Consistently achieving Customer Satisfaction Score of 8 or above for completed transactions.
• Supporting the JLL Europe Real Estate team in consistently achieving a Real Estate Partnership Incentive score of 4 or above (out of 5).
• Regular positive feedback from the client - Real Estate team and the client business.
• Positive feedback from JLL peers.

Skills & Competencies:

• Must be fluent in English. Additional languages may be a benefit but not critical.
• Experience of managing transactions in regional real estate markets.
• Experience of managing portfolio strategy aspects of projects (beyond pure TM execution).
• Excellent PC skills including Excel and PowerPoint.
• Experience of leveraging and embracing AI in the performance of real estate services, and being both a fast adopter of AI, and identifying new ways of leveraging AI.
• Excellent analytical and numeracy skills.
• Very strong communication, people management and organisational skills.
• Self-motivation and a 'can do' attitude.
• Ability to always adhere to deadlines.
• Accuracy and attention to detail.
• Team working and co-operation, including ability to work effectively with dispersed/virtual teams.
• Analytical thinking and thinking outside of the box.
• Ability to prioritise workload and juggle multiple tasks.
• Ability to use independent judgement, when necessary and be assertive within parameters of the role.
• A role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.
• Always open to new and innovative ideas and you focus on continuous improvement and delighting the customer.

Experience:

• Experience working with global corporates would be an advantage.
• Transaction Management and portfolio strategy experience across Europe is highly desirable.
• 10 years plus experience of the Real Estate market is desirable.

Qualifications:

• Chartered Surveyor (RICS) or equivalent/other real estate qualification is desirable.