Business Support in Surrey

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

This is a dynamic, hands-on role that blends reactive problem-solving with proactive planning. You'll focus on three core service areas: workstation fix requests, configurable meeting room management, and furniture lifecycle management. No two days look the same, as the nature of the work shifts constantly to meet the needs of the site.

As a MAC Assistant at JLL, you'll play a vital role in keeping a client's facility or portfolio of properties running smoothly, safely, and efficiently. You'll serve as a key point of contact for building occupants, vendors, and service providers, helping resolve issues quickly and maintain a positive, well-functioning workplace. This role is ideal for someone who is organized, proactive, and genuinely enjoys solving problems before they escalate.

Your day-to-day will include:

• Responding to facility-related service requests, coordinating timely resolution with internal teams or external vendors.
• Monitoring work order systems to track progress, ensure accurate documentation, and follow up on outstanding tasks.
• Supporting the scheduling and coordination of preventive maintenance activities across building systems.
• Assisting with vendor management, including scheduling service visits and verifying compliance documentation.
• Conducting regular walkthroughs of the facility to identify maintenance needs, safety concerns, or opportunities for improvement.
• Coordinating space planning, moves, and minor office reconfigurations in partnership with relevant stakeholders.
• Maintaining accurate records related to facility operations and inspections.
• Supporting emergency preparedness efforts, including safety audits and incident reporting.
• Contributing to a welcoming environment by assisting with occupant inquiries and ensuring common areas remain functional and presentable.

Your furniture and workstation-related responsibilities will include:

• Executing preapproved furniture moves in line with client variables across the portfolio.
• Integrating with project teams to support employee relocations.
• Proactively auditing and logging furniture inventory across storage spaces.
• Conducting repairs and proactive condition checks on furniture.
• Providing workstation support across the portfolio.
• Configuring meeting rooms across sites.
• Performing routine checks such as tightening seat bolts in high-use areas.
• Addressing identified items for repair and replacement where feasible and practical.
• Serving as the go-to resource for furniture-related questions.
• Coordinating unplanned furniture adjustments as needs arise.
• Owning customer requests generated from the Admin Support role.
• Acting as the escalation contact for unresolved IT requests.
• Completing desktop IT requests end-to-end.

Required qualifications:

• A good standard of general education, including GCSEs in English and Maths or equivalent qualifications gained in the UK or overseas.
• Driving license.
• Willingness to work overtime on an ad hoc basis (weekends and evenings).
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Clear, professional written and verbal communication skills.
• Comfort using work order management systems, Microsoft Office, and other basic workplace technology (training will be provided).
• Ability to work both independently and collaboratively as part of a team.
• Willingness to walk the facility regularly and respond to on-site needs as they arise.

If this job description resonates with you, we encourage you to apply, even if you don't meet every requirement. We're interested in getting to know you and what you bring to the table!