At a Glance
- Tasks: Coordinate facilities services and ensure exceptional customer service for clients.
- Company: Join JLL, a leader in real estate shaping a better world.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities to learn and grow in the real estate industry.
- Why this job: Make a real impact by enhancing workplace experiences for clients and employees.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 42300 - 51700 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Responsibilities
- Customer Service Excellence
- Serve as primary point of contact for facilities-related inquiries and requests
- Maintain exceptional customer service standards, ensuring prompt and professional responses
- Build and maintain strong relationships with clients, vendors, and internal stakeholders
- Monitor service delivery performance and implement continuous improvement initiatives
- Handle escalations professionally and work toward swift resolution
- Facilities Coordination
- Coordinate and oversee onsite mechanical, electrical, and plumbing (MEP) services utilising the JLL CAFM System
- Supervise regular building fabric maintenance
- Oversee maintenance and repairs of in scope assets
- Coordinate planned preventive maintenance (PPM) schedules and reactive maintenance
- Ensure compliance with health and safety regulations and building codes
- Complete regular office audits to ensure safe, comfortable & maintained environment
- Manage cleaning services, waste management, and recycling programs
- Coordinate and support food & beverage services and concierge functions
- Oversee landscaping and plant maintenance
- Manage pest control and hygiene services
- Coordinate and support as required mail and courier services
- Support workplace services and employee amenities
- Engage with landlord and manage parking requirements
- Administration & Compliance
- Maintain accurate records and documentation for all services
- Monitor budgets and control costs while maintaining service quality
- Prepare regular reports on service performance and KPIs
- Ensure compliance with JLL standards and client requirements
- Support audit processes and regulatory inspections
- Manage all staff community communications where appropriate upcoming works/AOB
- Monitor and action requests through shared client FM inbox & raising JLL CAFM work orders
Location: On-site - Milton Keynes, GBR
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Workplace Facilities Coordinator / Client Host in London employer: Jones Lang LaSalle Limited
Jones Lang LaSalle Limited empowers its employees to shape a brighter future in real estate, offering a dynamic work environment that fosters growth and belonging. The company values talent and provides numerous opportunities for career advancement, making it an attractive employer for those seeking to make a meaningful impact in the industry.
Contact Details:
Jones Lang LaSalle Limited Recruitment Team
