Project Intake Global Coordinator in London

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The Global Coordinator serves as the global eyes and ears of the D&C Project Controls Intake Program, supporting regional Project Intake Manager (PIM) leads across new construction, renovations (large/medium), and small-scale projects. Based in London, this role oversees and supports all Project Intake Coordinators across EMEA, APAC, and AMER, working alongside regional PIM managers to ensure efficient project initiation, consistency of processes, and standardization where needed.

Key Responsibilities

• Global Oversight & Program Support: Maintain program-wide visibility across EMEA, APAC, and AMER to identify risks, opportunities, and areas requiring standardization. Support and collaborate with regional PIM managers, providing guidance, sharing best practices, and ensuring consistency and quality across the global program.
• Quality Assurance & Standards Enforcement: Enforce documentation standards, conduct audits and peer reviews, validate routing accuracy and AI-triage quality, and maintain standardized templates and process documentation across all regions.
• Information Verification & Quality Control: Evaluate completeness and quality of initial project information including scope definitions, budgets, timelines, and stakeholder documentation. Identify gaps in project requirements and engage requestors to gather missing details before assignment.
• Stakeholder Coordination & Communication: Support intake calls and kickoff meetings with internal customers, project sponsors, and D&C Project Controls teams across all regions. Communicate program health, standardization updates, and performance insights to D&C leadership and regional PIM managers.
• Reporting & Analytics: Monitor dashboards tracking intake volume, request types, assignment patterns, and processing timelines across all regions. Prepare regular reports on intake productivity, team performance, and operational efficiency for D&C Project Controls leadership.
• Process Optimization: Continuously evaluate and refine intake procedures to improve efficiency and stakeholder experience across all regions. Recommend and implement improvements to intake forms, routing criteria, and coordination protocols.

Required Qualifications

• Experience: 10+ years of experience in facilities management, project coordination, operations management, or related roles within corporate real estate, property management, or professional services environments.
• Skills & Competencies: Strong organizational abilities with excellent attention to detail. Exceptional people management and communication skills. Analytical mindset with ability to interpret data and monitor KPIs.
• Certifications & Qualifications: Project management certification (PMP, PRINCE2, or equivalent) desirable but not essential.

Personal Attributes

• Customer service orientation with a strong commitment to stakeholder satisfaction.
• Proactive problem-solver who can work independently while collaborating effectively across global teams.
• Adaptable and comfortable managing ambiguity in a dynamic, fast-paced environment.

Location: On-site - London, GBR