CEC Scheduler

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

You will work in a collaborative team managing a diverse portfolio of approximately 350 sites, where every day brings new challenges and opportunities. As a CEC Scheduler, you will be at the heart of our operational delivery, ensuring that planned and reactive services are managed efficiently from start to finish. This role is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and takes pride in delivering exceptional service and operational excellence.

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees, and this role offers the opportunity to make a tangible impact on how services are delivered across a large and varied estate. You will work closely with suppliers, stakeholders, and internal teams, building the kind of relationships that make great service delivery possible, all while developing your own skills within a business that prioritises opportunities to strengthen and advance your career.

What your day-to-day will look like:

• Manage work orders end-to-end, coordinating both planned and reactive services across a large and varied portfolio.
• Maintain accurate and up-to-date records within the CAFM system to ensure operational efficiency and compliance.
• Monitor, action, and escalate work orders to consistently meet strict SLA and performance targets.
• Build strong working relationships with external suppliers and support the procurement of services.
• Develop a strong understanding of CAFM systems and contribute to continuous process improvements.
• Proactively identify opportunities for personal and professional development, expanding skills and knowledge.
• Stay informed on contract updates and business changes, sharing key information with colleagues and stakeholders.
• Support projects and business initiatives, demonstrating flexibility and adaptability in response to evolving business needs.

Required qualifications:

• 2+ years' experience in work order management, scheduling, or mobile resource planning.
• Experience coordinating service delivery within a mobile field-force or subcontractor environment.
• Proven ability to work in a customer-focused environment with demanding SLAs and performance metrics.
• Strong written and verbal communication skills, with the ability to build positive relationships at all levels.
• Calm, organised, and resilient under pressure in a fast-moving environment.
• Proactive mindset with a strong attention to detail and a commitment to delivering high-quality service.

Preferred qualifications:

• Prior experience within Facilities Management or a related service-delivery sector.
• Familiarity with CAFM platforms and an interest in driving process improvements.
• A collaborative approach to teamwork, reflecting the culture of collaboration that sets JLL apart, locally and across the globe.
• Comfort working across a diverse, multi-site portfolio with varying stakeholder needs.

Location: On-site - Cheshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!