Assistant Facilities Manager

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JOB DESCRIPTION

Line Manager: Senior Workplace Experience Leader, Brooklands and UK South

Job Summary/Goals:

Responsible for leading the delivery of a defined scope in the area of FM and PM, forecasting and budget management support, Soft Services such as Meeting Service, Cleaning, Mailroom and other day-to-day operational tasks. Assures that services offered fit client needs and meet the contractual agreement. Offering high-class client service on a daily basis in all areas of responsibility. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved.

In this capacity, there are 6 major activities for which you are accountable:

• People Management: develop and sustain a high-quality, well-motivated team
• Client Management: ensure that on-site Clients' expectations are met
• Contracts Management: ensure that all contracts are professionally delivered
• Site Operations Management
• Health and Safety Management: ensuring the provision of a safe working environment
• Finance Management: ensure that the site's financial operations are meeting targets and control requirements
• Human Experience/Hospitality management: implementing Industry Best Practice operations and own initiatives

Essential Duties and Responsibilities:

• People Management: Provide leadership for operational team
• Mentor
• Excellent communication skills: able to identify key persuaders and represent data/results in highly impactful ways
• Customer Focus: for best Customer Satisfaction
• Negotiating skills: for negotiating with business and suppliers for the best solution
• Excellent knowledge of MS Office applications
• Human Experience: Ability to proactively manage day-to-day business with great Human experience as an outcome of understanding of the client needs

Competencies:

• Stress resistant
• Up to date on the latest developments in the FM industry
• Problem-solving abilities
• Strong team player
• A desire to learn

Experience:

Minimum 5 years of experience in a Facilities related Management position in a high demanding and international customer environment. Proven track record of Human Experience improvement and engagement.

Qualifications:

Preferred Bachelor's degree in FM or equivalent. Diversity and equality of opportunity should be the central principle of your selection process. All stages of the process should be clear, objective and fair. Ensure you are not discriminating against potential applicants on any basis. Challenge each aspect of your job description to ensure that the requirements are essential to the role.

Location: On-site - Surrey, GBR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!