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For Companies At a Glance
- Tasks: Assist with operational activities, vendor oversight, and provide administrative support.
- Company: Join JLL, a global leader in real estate and investment management services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team shaping the future of real estate while making a positive impact.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: This role is on-site in London, perfect for those looking to gain hands-on experience.
The predicted salary is between 30000 - 42000 £ per year.
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace Management
What this job involves
The Workplace Coordinator will assist with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support where required.
What your day will look like
- Provides hospitality and support for guests, visitors, and employees at client location
- Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
- Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
- Works with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office are completed to a high standard
- Take ownership for the CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs)
- Convert requests outside of CMMS systems (phone calls, text, email, etc.) into tickets that can be tracked and resolved
- Complete detailed inspections to discover all issues and assign tickets
- Ensure that facilities are compliant with local building, health, safety, and fire codes and regulations, report any issues immediately through the appropriate channels
- Create and implement site operational rules and standard operating procedures.
- Identify opportunities for improved operational standards
- Proactive in finding improvements and following through on a plan to complete
- Complete short and long-term projects for the client
- Ensure all work completed stays within the client’s budget
- Identify costs saving ideas
- Coordinates special events in support of client or JLL
- Pick-up, drop-off, prepare postage/labels
- Support the client event team with coordinating JLL onsite vendors to set up events
- Coordinate with the relevant client teams to set up co-location spaces
- Manage office supplies and reorder stock as required
- Maintain premises in neat and good working condition at all times
- Liaising with other teams to provide a consistent and seamless experience to all location end users.
- Support location leads with local events within the assigned event spaces and areas
- Support and manage catering requests for events
- Support and maintain an accurate Space Planning overview for the client occupied space
- Assist the wider CRE Team with remote Client Remote sites
Finance Management
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- Support to track all site relevant actual spends vs. budget
- Ensure prompt and accurate management of purchase orders
- Raising and receipting of purchase orders in systems as required
Health & Safety Management
- Conduct regular audits to ensure safety procedures on site are in place and working
- Ensure all records are kept up to date in relevant locations
- Ensure H&S Roles and Responsibilities for the account are understood and in place on site.
- Assist in carrying out safety procedures when needed
- Reporting on JLL H&S platforms as required
Vendor and Supplier Management
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
- Work with our suppliers to develop a one team approach to managing the services and report any issues to JLL management
- Assist in the procurement of vendors and services as required
Account Performance
- Develop and maintain strong and healthy relationships with the client and key stakeholders
- Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
- Complete all reports at their scheduled intervals (monthly, quarterly, annual) and provide analysis that contributes to continuous improvement
- Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead
- Ensure compliance with JLL minimum audit standards
- Update facilities related information as requested.
- Other duties as assigned by the Account Lead / Real Estate
- Identify any innovations and best practises that can support the account
- Contribute to the JLL H&S standards and work within the agreed H&S roles and responsibilities
Client Focus & Relationship Management
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Ability to interact with a wide range of client staff, including senior levels
- Has a customer service oriented attitude
#LI-JA1
Location:
On-site –London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
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Workplace Coordinator employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Coordinator
✨Tip Number 1
Familiarise yourself with the specific operational activities mentioned in the job description, such as vendor oversight and financial processes. Understanding these areas will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of JLL to gain insights into the company culture and expectations for the Workplace Coordinator role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships with clients or stakeholders in previous roles. Highlighting your customer service skills will resonate well with JLL's focus on client satisfaction.
✨Tip Number 4
Research JLL's recent projects and initiatives in workplace management. Being able to discuss these during your interview will show your genuine interest in the company and its mission to shape a brighter way forward.
We think you need these skills to ace Workplace Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in workplace management, operational activities, and customer service. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities of the Workplace Coordinator position, such as managing vendor relationships or ensuring compliance with health and safety regulations.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as problem-solving, communication, and organisational abilities. Provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Workplace Coordinator role.
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as vendor management, financial processes, and health & safety management.
✨Showcase Your Customer Service Skills
Since this role involves interacting with clients and stakeholders, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or improved client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to facility management, such as how you would handle a maintenance issue or coordinate an event. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Proactivity and Initiative
The job requires identifying opportunities for improvement. Be ready to discuss instances where you took the initiative to enhance operational standards or streamline processes in your previous roles.
