At a Glance
- Tasks: Create and manage engineer schedules to optimise service levels and efficiency.
- Company: Join a leading engineering firm focused on innovation and teamwork.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional development and collaboration.
- Why this job: Make a real impact by ensuring engineers meet KPIs and customer satisfaction.
- Qualifications: 2+ years in scheduling or workforce management, preferably in engineering.
The predicted salary is between 35000 - 45000 £ per year.
Scheduling Manager
We are seeking an experienced Scheduling Manager to support our national engineering operations.
This role is critical in maintaining optimal service levels and customer satisfaction while managing operational costs and maximizing workforce efficiency through effective engineer scheduling.
The primary function of this position involves forecasting staffing requirements and creating comprehensive schedules that ensure engineers are deployed to meet KPIs and contractual obligations.
- Day to Day Responsibilities
- Create and maintain daily, weekly, monthly and annual engineer schedules across multiple clients and contracts.
- Build optimal schedules based on forecasted workload demands, available engineer headcount, KPI targets, and contractual service level requirements.
- Apply advanced scheduling methodologies such as Erlang models and staff optimisation techniques to support complex scheduling scenarios across multiple contracts.
- Work closely with engineering teams and management to understand workload priorities, skill requirements, and operational demands.
- Manage engineer scheduling requests including time‑off, shift preferences, and availability changes while maintaining contractual coverage.
- Monitor schedule adherence in real time and make necessary adjustments to maintain KPIs and service level agreements.
- Coordinate appropriate engineer allocation to achieve contractual service level objectives and response time requirements.
- Perform intraday schedule adjustments based on actual versus forecasted workload and engineer availability.
- Collaborate closely with engineering leadership to address scheduling challenges and resource allocation needs.
- Administer contingency scheduling plans when required to address unexpected workload fluctuations, engineer shortages, or urgent contractual requirements.
- Process daily schedule exceptions, update engineer schedules, and respond to escalated scheduling requests.
- Generate reports tracking schedule adherence, productivity, KPI performance, and contractual compliance.
- Facilitate real‑time discussions with engineering managers and stakeholders regarding scheduling challenges and solutions.
- Conduct analysis to identify scheduling inefficiencies and recommend improvements to enhance KPI achievement.
- Ensure accuracy and reliability of all scheduling‑related reports and documentation.
- Support the integration and implementation of new workforce management technologies.
- Collaborate with leadership to project future scheduling requirements, engineer capacity needs, and budgetary impact.
Skills & Qualifications
- Minimum of 2 years’ experience in a scheduling or workforce management role.
- Proven experience creating and managing schedules, preferably within an engineering, field service, or technical operations environment.
- Experience working closely with engineering or technical teams.
- Understanding of KPIs, SLAs, and contractual service level requirements.
- Proficiency with Workforce Management/Optimisation tools.
- Experience with Mitel Telephony / Omni‑channel platforms desirable.
- Strong analytical skills with attention to detail.
- Excellent organisational and time‑management capabilities.
- Ability to work under pressure and adapt to changing business needs.
- Strong communication and interpersonal skills with ability to collaborate effectively with engineering teams.
Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at
This email is only to request an accommodation.
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Scheduling Manager in Warrington employer: Jones Lang LaSalle Incorporated
At Jones Lang LaSalle Incorporated, we pride ourselves on fostering a dynamic work culture that prioritises health and safety while empowering our employees to grow professionally. As an HSSEQ Client Lead in London, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on client operations. Join us to be part of a forward-thinking company that values your contributions and promotes a customer-centric approach.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
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We think this is how you could land Scheduling Manager in Warrington
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We think you need these skills to ace Scheduling Manager in Warrington
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