At a Glance
- Tasks: Manage work orders and coordinate services to ensure smooth operations.
- Company: Join JLL, a leader in real estate innovation and workplace management.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for skill development and collaboration.
- Why this job: Be part of a team that shapes the future of workplaces and makes a real impact.
- Qualifications: 2+ years in scheduling or work order management; customer service experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
As part of JLL Workplace Management, you will innovate with leading businesses and work on game-changing workplace and facilities management initiatives.
Main Duties & Responsibilities
- Execute end-to-end work order management, coordinating all planned and reactive services within remit, and planning work with Integral engineering and supply chain.
- Accurately record all information needed to resolve reported service requests, incidents and complaints, including classification for trend analysis.
- Monitor, action and escape work orders and incidents as appropriate to meet agreed service levels and keep customers informed of status and progress of resolution.
- Procure services from external supply partners, including purchase order creation and service delivery management.
- Develop and maintain a good understanding of Maximo, mobile and scheduling systems, facilities management services, client systems and relevant processes and procedures.
- Identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining a record of own development.
- Keep up to date with contract changes and share learned information with the team and wider stakeholders.
- Handle and actively resolve customer issues according to the Customer Complaint process.
- Be prepared to work on any CEC contracts, projects and initiatives at short notice to support changing business needs.
Qualifications & Experience
- 2+ years working within a work order, scheduling, mobile resource planning environment; FM experience is advantageous.
- Experience coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience working in a customer service environment driven by customer SLAs, performance measurement and personal work targets.
- Excellent written and verbal communication skills.
- Ability to remain calm in a high-paced environment.
Jones Lang La Salle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
For accommodation requests, please email
All other general recruiting inquiries should be directed to our Contact Us page.
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Scheduler in Warrington employer: Jones Lang LaSalle Incorporated
At Jones Lang LaSalle Incorporated, we pride ourselves on fostering a dynamic work culture that prioritises health and safety while empowering our employees to grow professionally. As an HSSEQ Client Lead in London, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on client operations. Join us to be part of a forward-thinking company that values your contributions and promotes a customer-centric approach.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Warrington
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We think you need these skills to ace Scheduler in Warrington
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Scheduler role at Jones Lang LaSalle Incorporated, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Market Trends
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✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Jones Lang LaSalle Incorporated. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
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Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Jones Lang LaSalle Incorporated.
