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- Tasks: Lead engineering teams and manage daily operations for top-notch service delivery.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Empower your career with growth opportunities and a supportive work culture.
- Why this job: Shape the future of real estate while ensuring safety and excellence.
- Qualifications: Experience in management and technical environments is essential.
- Other info: Be part of a dynamic team that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
ROLE PURPOSE
The Technical Services Manager provides tactical operational leadership and direction to on-site engineering teams. This role ensures effective day-to-day management of engineering operations while maintaining contractual compliance and driving improvements in productivity, delivery efficiency, and service quality. The position holds responsibility for promoting and maintaining 100% Health & Safety compliance and auditing standards across all teams.
KEY RESPONSIBILITIES
- Operational Management
- Manage and oversee daily engineering operations activities
- Exercise formal management responsibilities for allocated teams
- Set team priorities to ensure task completion and coordinate work activities across departments
- Drive engineering performance improvements to exceed service delivery standards
- Support implementation and adoption of Management Information Systems
- Health, Safety & Compliance
- Ensure engineering teams maintain 100% compliance with Health & Safety requirements
- Oversee audit compliance, toolbox talks, tool checks, and equipment calibration
- Work within and promote Health, Safety and Environmental policies and procedures
- Ensure completion of all mandatory training within teams
- Team Leadership & Development
- Engage and coach supervisors in performance management practices
- Inspire engineers to deliver excellence aligned with KPIs, H&S standards, and internal procedures
- Conduct monthly performance reviews within engineering teams
- Drive and encourage development through formal learning and on-the-job experience
- Recognize, respect, and reward team contributions and achievements
- Lead teams with a 'drive for change' attitude and role model leadership capabilities
- Customer Service & Stakeholder Management
- Demonstrate strong service orientation and commitment to high customer service standards
- Present professional image while promoting one-team ethos for clients, occupiers, and visitors
- Understand contract SLAs and KPIs, ensuring engineering teams deliver to specifications
- Engage confidently with external and internal stakeholders across all organizational levels
- Ensure timely and transparent communications throughout the JLL family
- Continuous Improvement
- Understand Integral processes and make decisions guided by policies, procedures, and business plans
- Innovate management practices and processes to meet changing business circumstances
- Manage action plans to implement improvement initiatives
- Challenge superiors constructively to optimize team effectiveness and efficiency
- Support colleagues and use judgment to resolve daily technical and operational problems
- Advise and support the Engineering Services Director (ESD)
ESSENTIAL EXPERIENCE & QUALIFICATIONS
- Required Experience
- Demonstrated experience in similar management role
- Proven leadership capabilities in technical environments
- Experience building positive relationships with teams and stakeholders
- Technical Qualifications
- Relevant engineering qualifications
- Understanding of engineering operations and maintenance practices
- Key Competencies
- Excellent interpersonal, written, and verbal communication skills
- Ability to communicate using appropriate styles, methods, and timing
- Capability to clearly communicate work tasks and secure commitment to high performance levels
- Resourcefulness in acquiring additional professional expertise
- Tact and diplomacy in handling sensitive issues and information exchange
- Professional demeanor with colleagues, clients, and customers
- Self-motivated with strong team collaboration abilities
- Ability to maintain objective and positive focus during high-pressure periods
- Enthusiasm and energy about work with ability to inspire others
- Personal Attributes
- Strong service orientation and customer awareness
- Commitment to excellence in service delivery
- Ability to role model organizational leadership capabilities
- Capacity to work effectively under sustained work pressure
This job description outlines the primary responsibilities and requirements for the Technical Services Manager position. The role demands a balance of technical expertise, leadership skills, and customer service excellence within JLL's operational framework.
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Technical Services Manager employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at JLL on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Technical Services Manager role.
✨Tip Number 2
Prepare for the interview by researching JLL's values and recent projects. Show us that you’re not just interested in the job, but that you genuinely want to be part of shaping a brighter way forward with us.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you’ve demonstrated leadership and problem-solving skills in technical environments.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Technical Services Manager role. We want to see how you can bring your unique flair to our team!
Showcase Your Leadership Skills: Since this role involves managing teams, don’t forget to emphasise your leadership capabilities. Share examples of how you've inspired and developed your teams in previous roles – we love a good success story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your achievements and experiences, as we appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Technical Stuff
As a Technical Services Manager, you’ll need to demonstrate your understanding of engineering operations and maintenance practices. Brush up on relevant technical qualifications and be ready to discuss how you've applied them in previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've successfully managed teams, inspired performance, and driven improvements in service delivery. Think about specific situations where you’ve had to motivate your team or resolve conflicts.
✨Understand Health & Safety Compliance
Health and safety is a big deal in this position. Familiarise yourself with the latest compliance standards and be prepared to discuss how you’ve ensured 100% compliance in past roles. Highlight any initiatives you’ve led that improved safety standards.
✨Engage with Stakeholders
You’ll be interacting with various stakeholders, so practice your communication skills. Be ready to share experiences where you’ve built positive relationships with clients, suppliers, or internal teams. Show that you can maintain a professional image while promoting a collaborative environment.
